Job Description

ABC Imaging is a visual solutions and media company headquartered in Alexandria, VA. Our global footprint includes presence in all major US cities as well as abroad in the Middle East, UK, and China. We act as a trusted advisor and partner to fortune 500 companies, ad agencies, luxury retailers, museums, architects, property developers, and more.

Driven by our core mission statement: “Impress Every Client Every Time”, the majority of our growth has been organic, adapting to evolving client needs across the world and expanding our services to meet demand. We attribute our continued success to our most important and valuable asset: our diverse community of loyal, dedicated, and hard working team members that go out of their way to impress our clients at every opportunity.

POSITION SUMMARY:

We are hiring for an On-site Customer Service Representative at our San Francisco location who can provide exemplary service in meeting clients' digital imaging and printing needs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for all in house print services at the client site, including oversized printing, correcting print queues using Fiery server UI systems, providing job quotes, order estimates, and project consultation.
• Manages the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, large format plotters, conference room setup and meeting support.
• Maintains workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.
• Performs supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions and edits based on client feedback.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• Working knowledge of equipment and production materials.
• Superior customer serviceability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.

ADDITIONAL INFORMATION

ABC Imaging offers PTO, Health, Dental, Vision, 401k and other benefits.

We take pride in the quality of our work, dedication to our customers and in our collective team spirit.

ABC Imaging and its affiliated parties do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. ABC Imaging is an Equal Opportunity Employer.

Company Description

ABC Imaging is a global printing, media, and technology company. Since its inception in 1983, ABC Imaging has grown to operate 33 regional production hubs across the US, Europe, the Middle East, and Asia, employing over 500 people. ABC Imaging occupies a unique market niche, providing turnkey imaging solutions steeped in technology to a wide range of vertical markets. With expertise ranging from its core grand format, offset, and reprographic printing services, to barricades, video production services, custom fabrication, managed print services, and more, ABC Imaging is a one-stop shop for print management and visual media.