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Client Development Associate (Inside Sales Support)

ABC Testing

Client Development Associate (Inside Sales Support)

Tustin, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ABC Testing, a Certified Laboratories company is in need of a high-caliber Client Development Associate. Experience a very rewarding career by being a part of an amazing and dynamic team at Certified Laboratories! Being in the industry for over 90 years as a full service, quality laboratory conducting testing services for the food industry, our foundation is built by an enthusiastic group of collaborative talents and is customer centric. We have a multi-state and global business presence and have been experiencing tremendous growth. Because of this, we are always looking for new talents to join our vibrant organization. We offer competitive pay and great benefit package!

    If you share our values – Ethical, Adaptable, Reliable, Accurate, Collaborative, Client Focused, Dedicated, Skilled, Innovative - and wish to develop in a dynamic environment focused on the future, then join us!

    This position creates a long-term, trusting relationships with clients, managers, associates, and vendors. Its role is to provide first class care and customer knowledge skills to Certified Laboratories’ clients and stakeholders by attending to their needs with utmost importance.

    ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • This position requires the skills and ability to provide technical, organizational, and customer knowledge to support clients, managers, associates, and vendors.
    • Handle and/or field technical food science inquiries via phone or e-mail regarding specific analyses for client. Capture their requests for testing, turnaround time, methods, results, questions and pricing.
    • Determine pricing and other information necessary for analysis and programs with the sales team and make independent decisions when possible.
    • Prepare proposals and quotes to potential and current clients.
    • Distribute details of submitting samples and all on-boarding documents to clients and distribute on-boarding documents to internal departments.
    • Follow up with clients as to when they may send samples and if they need any other assistance.
    • Assist with trade shows and sales meetings.
    • Track all new proposals, requests, emails and phone calls in a detailed correspondence spreadsheet and Sales Force with status.
    • Actively use CRM/Sales Force for tracking leads, opportunities, and contacts.
    • Perform confidential administrative functions and special projects as assigned.
    • Proactively respond to routine external correspondence and produce timely and accurate follow up of open and action items

    QUALIFICATIONS:

    • Bachelor’s Degree (Chemistry or Biochemistry preferred)
    • Experience working in a laboratory environment is desirable.
    • Must have experience working with CRM (Sales Force is a plus).
    • Three years’ experience in client services or related function.
    • Skilled and self-motivated individual, team-oriented and can work well alone or together with others.
    • Exceptional telephone and personal customer service skills and ability to work under pressure.
    • Excellent Microsoft Office skills (Outlook, Excel, Word and PowerPoint).
    • Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
    • Excellent attention to detail and project management.
    • Strong verbal, written and interpersonal communication skills.
    • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
    • Shows initiative regularly engages in proactive behavior and looks for opportunities.
    • Strong ability to facilitate a collaborative working environment for customers and team members.

    ABC Testing values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. ABC Testing will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.