About ABG: We develop strategies, projects and services for the sports industry. ABG Leaders is a specialist sports agency delivering excellence, world-class expertise and incredible industry knowledge to the sports industry with our creative marketing, communications, PR, event and digital services.Job description: Our customer service representative٫ or CSR٫ will act as a connection٫ providing product/services information and resolving developing problems that our clients might face with precision and competence.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities:
Handle customer interaction ensuring our Customers get an exceptional level of service.
Ensure members are achieving desired service levels, providing regular performance feedback.
Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.
Enter appropriate and correct data into our systems and applications.
Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.
Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.
Ensure all communication with customers is professional and meet our standards.
Investigate customers' problems and solutions.
Update job knowledge about new product information, business processes, systems and participating in educational opportunities.
Receives customers, answers their questions regarding product availability and commodity/service prices, completes order forms for an order given, and received payments for sales made.
Requirements:
Some proven customer support experience or experience as a client service representative
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task٫ prioritize٫ and control time effectively
High school degree