About us: ABG Leaders is a specialist sports agency delivering excellence, world-class expertise and incredible industry knowledge to the sports industry with our creative marketing, communications, PR, event and digital services.About the role:We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $40000 - $50000 per year.

Responsibilities:

Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

Responding to customer requests in a courteous and timely manner.

Informing customers of service features.

Continuously improving knowledge of corporate procedures.

Engaging in dynamic customer service procedures, standards, and policies.

Onboard new client accounts, which includes the collection of required documentation and client information.

Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

Providing consistent, concise, accurate internal and external communications.

Effectively communicate and present the product solution and value proposition to customers.

Requirement:

High school diploma or equivalent

Outstanding phone and email etiquette

Able to manage multiple accounts simultaneously

Exceptional communication skills

Flexible schedule