Job Description

WE ARE CURRENTLY LOOKING FOR A FRIENDLY, CUSTOMER SERVICE FOCUSED FRONT DESK ASSOCIATE TO JOIN OUR OPENING TEAM. THIS IS AN EXCITING OPPORTUNITY FOR AN INDIVIDUAL READY TO WORK IN A FAST PACED ENVIRONMENT AND THAT HAVE SUPERB MULTI-TASKING ABILITIES. 

GENERAL RESPONSIBILITIES

• Check-in and check-out guests
• Make and confirm reservations
• Process guest check-in; confirm reservations, assign room and activate room key
• Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
• Assign room to guest request and preference whenever possible
• Provide all guests with overview of hotel and amenities
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Process all check-outs
• Follow all cash handling/banking procedures as per standard operating procedures
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
• Run daily reports and check for accuracy
• Complete assigned cashier and closing reports
• Complete shift checklist
• Balance and drop receipts according to prescribed accounting procedures
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls

Qualifications

• Three to six months related experience
• High School Diploma or GED
• Cash Handling experience
• General Accounting knowledge
• TIPS Certification (within 6 months)
• Strong Leader of people
• Proficient in English language. 
• Intermediate to advanced computer skills
• Familiar with common computer software programs
• Must be willing to work holidays
• May require overnight stays
• Some work in office
• Must be willing to work varied hours

Additional Information

COLWEN HOTELS OFFERS A COMPREHENSIVE REWARDS AND COMPENSATION PACKAGE FOR ELIGIBLE ASSOCIATES THAT INCLUDES:

• Opportunities for advancement and career growth 
• Warm and supportive work environment 
• Competitive Wages 
• Medical, Dental and Vision Insurance 
• Company-funded Health Reimbursement Account 
• Flex Spending Account 
• Voluntary Life Insurance 
• Short Term and Long Term Disability
• 401(k) retirement plan with Employer Match after one year of employment 
• Paid Time off Programs 
• Holiday Pay 
• Jury Duty Leave and Bereavement Leave
• Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/VC