Front Desk Agent
The Madison Downtown AC is searching for full time Front Desk Agents!
Join our family of exceptional hotels at North Central Group where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly Front Desk Agents provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Work in cooperation with other departments to ensure a positive guest experience
Use computer system to make reservations, check-in and check-out hotel guests, process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
Ensure guest and hotel safety by knowing all safety, security and emergency procedures
What are we looking for?
Exceptional customer service skills
Strong oral communication and interpersonal skills
Strong attention to detail
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Teamwork and cooperation
What can you look forward to?
Health, Dental and Vision plan
Paid time off
Anniversary day off with pay
Paid volunteer hours
401(k) retirement plan with company match
Health and fitness monthly reimbursement
Hotel room discounts nationwide
With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests. Our company operates 30 award-winning hotels in six states within the Marriott and Hilton family of brands. Check out our jobs at www.ncgcareers.com and join our growing staff of 1,000 team members!
North Central Group is an Equal Opportunity Employer.