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Front Desk Agent

AC Hotels

Front Desk Agent

Madison, WI
Full Time
  • Responsibilities

    The Madison Downtown AC is searching for full time Front Desk Agents!

    Join our family of exceptional hotels at North Central Group where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun!  Our friendly Front Desk Agents provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.


    Greet and interact with guests in a warm, friendly and professional manner

    Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

    Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

    Work in cooperation with other departments to ensure a positive guest experience

    Use computer system to make reservations, check-in and check-out hotel guests, process payments

    Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

    Ensure guest and hotel safety by knowing all safety, security and emergency procedures

    What are we looking for?

    Exceptional customer service skills

    Strong oral communication and interpersonal skills

    Strong attention to detail

    Ability to work effectively and efficiently in a fast-paced setting

    Reliability and honesty

    Teamwork and cooperation

    What can you look forward to?

    Health, Dental and Vision plan

    Paid time off

    Anniversary day off with pay

    Paid volunteer hours

    401(k) retirement plan with company match

    Health and fitness monthly reimbursement

    Hotel room discounts nationwide


    With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests.  Our company operates 30 award-winning hotels in six states within the Marriott and Hilton family of brands.  Check out our jobs at and join our growing staff of 1,000 team members!

    North Central Group is an Equal Opportunity Employer.