The Madison Downtown AC is searching for a full time Front Desk Supervisor!
Join our family of exceptional hotels at North Central Group where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly Front Desk Supervisors provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Responsibilities:
Supervise a dedicated front desk staff
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively and responding promptly to guests’ needs
Enforce policies and procedures established by the company and the hotel brand
Use the computer system on a daily basis to make reservations, check-in and check-out hotel guests
Perform office tasks such as answering the phones, scanning, copying, typing and printing
Ensure safety and security of the hotel, staff and guests
What are we looking for?
Exceptional customer service skills
Strong oral communication and interpersonal skills
Strong attention to detail
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Teamwork and cooperation
What can you look forward to?
Health, Dental and Vision plan
Paid time off
Anniversary day off with pay
Paid volunteer hours
401(k) retirement plan with company match
Health and fitness monthly reimbursement
Hotel room discounts nationwide
#whyNCG
With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests. Our company operates 25+ award-winning hotels in five states within the Marriott and Hilton family of brands. Check out our jobs at www.ncghotels.com/careers and join our growing staff of 1,000 team members!
North Central Group is an Equal Opportunity Employer.