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Front Desk Supervisor

AC Hotels

Front Desk Supervisor

Madison, WI
Full Time
Paid
  • Responsibilities

    The Madison Downtown AC is searching for a full time Front Desk Supervisor! 

    Join our family of exceptional hotels at North Central Group where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun!  Our friendly Front Desk Supervisors provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

    Responsibilities:

     Supervise a dedicated front desk staff

     Greet and interact with guests in a warm, friendly and professional manner

    Provide highest level of service by anticipating, listening attentively and responding promptly to guests’ needs

    Enforce policies and procedures established by the company and the hotel brand

    Use the computer system on a daily basis to make reservations, check-in and check-out hotel guests

    Perform office tasks such as answering the phones, scanning, copying, typing and printing

    Ensure safety and security of the hotel, staff and guests

    What are we looking for?

    Exceptional customer service skills

     Strong oral communication and interpersonal skills

     Strong attention to detail

     Ability to work effectively and efficiently in a fast-paced setting

     Reliability and honesty

     Teamwork and cooperation

    What can you look forward to?

     Health, Dental and Vision plan

     Paid time off

     Anniversary day off with pay

     Paid volunteer hours

     401(k) retirement plan with company match

     Health and fitness monthly reimbursement

     Hotel room discounts nationwide

     #whyNCG

    With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests.  Our company operates 25+ award-winning hotels in five states within the Marriott and Hilton family of brands.  Check out our jobs at www.ncghotels.com/careers and join our growing staff of 1,000 team members!

    North Central Group is an Equal Opportunity Employer.