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Customer Service Representative

ACCURATE MEDICAL SERVICES

Customer Service Representative

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

     

    DURABLE MEDICAL EQUIPMENT (DME) ORTHOTIC BRACE- CUSTOMER SERVICE REPRESENTATIVE

    Accurate Medical Services has been in business for over 30 years. We offer DME solutions to several doctors throughout Southern California and are contracted with referral sources nationwide.

    We are seeking a DME customer service representative in a fast paced medical supply office. Must be computer literate and have computer skills. Attributes include time management skills, verbal and written communication skills, good interpersonal skills, and good critical thinking skills. Must be neat, personable, reliable, and capable of occasionally lifting 65 pounds.

    Former/current DME Technicians, Orthotic Fitters and orthopedic personal encouraged. We will offer full training to a motivated individual willing to join the team.

    Full-time position (M-F, 8:30A- 5PM) Health insurance is offered after a 90 day getting acquainted period

    *Experience in BrightTree is a plus. Bi-lingual capabilities are a plus.

    West Los Angeles, CA

    DUTIES WILL INCLUDE, BUT NOT LIMITED TO:

    • Inbound/Outbound calls to customers/patients regarding their equipment and devices
    • E-mail and phone call follow up with patients and referral sources
    • Maintain positive relations with referral sources and vendors
    • Shipping & receiving
    • Learn and familiarize with HCPC coding
    • Stay sharp on product knowledge and troubleshooting.
    • Inspect cleanliness and overall condition of the warehouse space
    • Other duties as assigned

    **orthopedic, orthopaedic, durable medical equipment, DME, orthotics applicance, HCPC coding, medical coding, BREG, DJO, DonJoy, Hely Weber, Bauerfiend, Townsend, Ossur, Corflex, cold therapy, CPM, continuous passive motion, knee, shoulder, elbow, foot, ankle, lumbar, spine, cervical, aircast, procare, vascutherm, physical therapy aide, PT, O&P, worker's compensation, PPO, HMO, EPO, OPTUM, HELIOS, ONE CALl, surgery, technician,

    Company Description

    Accurate Medical Services has a collective team that has been serving the Southern California area for over 30 years. With a proven track record in the DMEPOS (Durable Medical Equipment Orthotics and Prosthetics), we stand by our exemplary service. We have patient support 7 days a week.* We have trained Orthopedic DME Technicians that deliver, apply, and fit the prescribed medical devices to the home, hospital or surgical center. Our DME technicians aid in continuity of care from the pre-op setting to the home and/or rehab facility. Accurate Medical has bilingual technicians and office staff. Our equipment is maintained to hospital standards. We remain accredited by the BOARD OF CERTIFICATION ACCREDITATION INTERNATIONAL (BOC)