Job Description

ACD Direct, Inc. in partnership with eCallogy is hiring for CRISIS INTERVENTION PROGRAM CUSTOMER SERVICE AGENT (CIP CSA).

Apply for the chance to work for a fast-growing, well established contact center technology company, and work side-by-side with a dynamic team of talented professionals. This fast-paced environment provides opportunities to grow and work with a solid team that fosters their employee and client connections long term.

CSA DUTIES

• Answer inbound calls from applicants or potential applicants of Colorado’s Low Income Energy Assistance, and Crisis Intervention programs.
• Provide resources and support to callers on our crisis and information lines.
• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
• Assist callers with application processes
• Ensure you are familiar with all resources available to successfully complete the work as described.
• Utilize available systems, knowledge base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
• Refer escalated calls to appropriate levels as needed.
• Handle all callers with respect and compassion
• Accurately utilize software, databases, scripts and tools appropriately

SKILLS AND REQUIREMENTS:

• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Bilingual Preferred
• Must be able to type a minimum of 30 WPM
• Proven ability to work as a member of a team
• Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
• Windows 10 or newer
• 16GB of RAM on your PC
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Private work at home environment free from interruption and distraction
• USB Headset
• Ability to commit to at least 20 hours per week minimum between the hours of 8AM and 6 PM MST M-F

Compensation starts at $10.00/hour during training. $12.00/hour after completion of training. Full-time benefits available to employees after 90 days of employment.

Benefits offered are: Medical, Dental, & Vision for full time employees only

Retirement plan with employer matching

ACD Direct, Inc. in partnership with eCallogy are equal opportunity employers. ACD & eCallogy do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor

Company Description

ACD Direct is a Virtual Contact Center and has been in business for over 15 years. With 99% of our work conducted remotely, we’ve been telecommuting long before remote work was trendy. The majority of our clients are Non-Profit Organizations. We love helping good people do good!