• SHIFTS ARE NOON - 10PM, SUN-THRU OR TUES-SAT. OVERTIME IS EXPECTED. *

DESCRIPTION:

• Provides remote support and for computers, printers, mobile devices, and peripherals. 
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 
• Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 
• Experienced in basic network troubleshooting (TCP IP). 
• Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
• Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
• Experience with Active Directory to include account creation/management and File Share permissions management.

QUALIFICATIONS:

• (1-3) years of related experience in information systems
• ACTIVE SECRET (OR HIGHER) DOD SECURITY CLEARANCE OR INTERIM CLEARANCE. 
• Currently WAIVING THE CERTIFICATION Requirement. (Must Obtain one of the following certs 60 days after starting: A+ce Certification, Network +ce, or Security +ce).