REQUIREMENTS:

1. ACTIVE SECRET CLEARANCE
2. 1-3 years of related experience in information systems, or equivalent combination of experience and college level education
3. Valid DoD 8570: A+ce Certification (could accept Network +ce, Security +ce, or CISSP)

JOB DESCRIPTION:

Provides remote support and for computers, printers, mobile devices, and peripherals. 

Experience with Microsoft Windows OS, versions 10, 8 and 7.

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 

Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 

Experienced in basic network troubleshooting (TCP IP). 

Excellent customer service / customer interaction skills. 

Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 

Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). 

Experience with IT information assurance and cyber-security. 

Experience with Active Directory to include account creation/management and File Share permissions management.