Your primary responsibility will be to provide IT support services for customers to include incident response, delivery and system set-up of new & repaired computers along with installation of additional hardware, software and peripherals. You will work on primarily Microsoft Windows, Macintosh and Linux systems.

Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center and via walkup.

Required Qualifications: 

• Bachelor's degree or at least 5 years of recent IT related work experience.
• Ability to troubleshoot and resolve technical problems for clients.
• Hardware, software and networking experience.
• Software experience to include Windows and Microsoft Office. Networking experience to include understanding TCP/IP and DNS.
• Understanding of Active Directory and Exchange. 
• Able to obtain and maintain Secret Security Clearance

Preferred Qualifications:

• 2-4 years' experience in a call center environment.
• Certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT); HDI Support Analyst