Software Engineer II ($24/HR) - Must be on site in San Diego, CA
DESCRIPTION: Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
RESPONSIBILITIES:
- Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
- Solve technical problems on an assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.
REQUIRED:
- US Citizen or Green Card Required
- Knowledge of corporate organization, job, and policies.
- Advanced knowledge of operating systems and software.
- Experience with PowerShell Scripting, SCCM, Group Policy and Active Directory.
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships and to perform while under high-pressure situations.
- Ability to work in a team environment.
- Networking and O/S troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite system repair job.