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Software Engineer II

ACI Federal™

Software Engineer II

San Diego, CA
Full Time
Paid
  • Responsibilities

    Software Engineer II ($24/HR) - Must be on site in San Diego, CA

    DESCRIPTION: Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.

    RESPONSIBILITIES:

    • Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
    • Solve technical problems on an assigned hardware and software platforms.
    • Use proactive monitoring procedures/tools to identify problem prevention opportunities.

    REQUIRED:

    • US Citizen or Green Card Required
    • Knowledge of corporate organization, job, and policies.
    • Advanced knowledge of operating systems and software.
    • Experience with PowerShell Scripting, SCCM, Group Policy and Active Directory.
    • Strong communication skills, problem analysis, and presentation skills.
    • Ability to develop Customer relationships and to perform while under high-pressure situations.
    • Ability to work in a team environment.
    • Networking and O/S troubleshooting knowledge.
    • Detailed understanding of general/technical aspects of the onsite system repair job.