IT HELP DESK | $24/HR.

• Maintain high-level Customer satisfaction by clarifying Customer needs and ensuring that they are met. • Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. • Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. • Provide direct post-sales systems technical support to end-users and company Authorized Service Providers. • Solve technical problems on an assigned hardware and software platforms. • Use proactive monitoring procedures/tools to identify problem prevention opportunities. • Knowledge of corporate organization, job, and policies. • Advanced knowledge of operating systems and software. • Experience with PowerShell Scripting. • Experience with SCCM. • Experience with Group Policy and Active Directory. • Strong communication skills, problem analysis, and presentation skills. • Ability to develop customer relationships. • Ability to perform while under high-pressure situations. • Ability to work in a team environment. • Networking and O/S troubleshooting knowledge. • Detailed understanding of general/technical aspects of the onsite system repair job.