Prioritized Essential Duties and Responsibilities
- Develop, modify and maintain forms/interfaces for data entry into LIMS.
- Create specific Crystal reports, develop or enhance workflows, create new tests, triggers, write and run queries to extract data including writing SQL scripts in STARLIMS.
- Work closely with laboratory personnel, vendors and other IT professionals to understand the needs of the laboratory staff and clients, configure and maintain LIMS in a manner that addresses those needs and maximizes the system's potential.
- Analyze PHL requirements to translate needs into technical requirements.
- Act as a liaison between PHL, Perspecta, LIMS vendor, LIMSs users and ITS to provide end-user support on LIMS application.
- Formulate and define the scope of work for major upgrades to LIMS through research and fact finding combined with an understanding of applicable systems and laboratory requirements.
- Prepare Statement of Work and assist with conducting business and functional requirements analysis for system enhancement or replacement.
- Analyze data trending generated by LIMS for process improvement, general quality control and quality improvement processes.
- Identify, implement, and document appropriate solutions for problems and issues with the LIMS during daily operations that can improve the laboratory information management process.
- Train others as appropriate on specific areas of LIMS expertise including employees and external system users. Assist in the development of systems documentation, training materials, and training processes.
- Identify, evaluate, develop, and redesigns laboratory information system processes and procedures to meet user requirements. Create detailed written requirements.
- Consult with and advise laboratory management and decision makers to identify, recommend, implement, and support cost-effective technology solutions including system customization as needed.
- Assist in design, implementation of new LIMS system or version upgrade.
- Assist with project estimation, planning and tracking of development and implementation tasks. Anticipate dependencies and delays and bring them to the management's attention.
- Provide recommendations for the most efficient and cost-effective solutions.
- Evaluate the existing information processing systems or manual workflows to determine effectiveness and recommend changes to improve production or workflows as required.
- Assist with UAT during implementation of software application systems.
- Work closely with management to prioritize business goals and information needs.
- Prepare user documentation for program specific systems.
- Work closely with PHL staff, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
- Support Perspecta in maintenance, troubleshooting and supporting existing LIMS system (STARLIMS) and interfaces.
- Work with internal and external clients, ensuring they have access to STARLIMS and can see results.
- Support Perspecta in maintenance of existing instrument interface and working with vendor to develop new instrument interface.
- Working with Perspecta provide variety of technical support duties pertaining to computer systems, printers, scanners and related equipment.
Desired Experience
• Experience in LIMS application management, LIMS implementation experience and laboratory testing experience preferred
• Experience with CLIA, ELAP, FDA, or CDC preferred
• Proven knowledge in system testing, validation, problem resolution, and training
• Background in laboratory computing environment including instrument and system interfaces and familiarity with laboratory procedures
• Working knowledge of the regulatory environment
• Strong written and verbal communication skills across different and diverse groups or individuals
• Ability to establish and maintain effective working relationships with those contacted in the course of the workday
• Ability to work under pressure and troubleshoot problems
• Excellent analytical and problem-solving skills
• Strong experience in application testing
• Ability to explain technical details to non-technical staff
• Solid understanding of business practices with fundamental understanding of project management methodology
Desired Technical Skills
• Strong knowledge of SQL
• Strong knowledge of Crystal Reports
• Sound knowledge of Microsoft Office Tools
• Preferred languages: Jscript, .NET, VBScript, SSL, HL7, XML, Python
• RDBMS: SQL Server, Oracle
Education/Certifications
• Bachelor's degree in Information Systems, Computer Science or related field plus two years of work experience in an IT Support Analyst position – OR – any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities
Additional Information
• Background check and pre-employment drug screen required
• Must have a satisfactory driving record and valid California State Driver's License