REQUIREMENTS: 

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. 

• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. 

• Provide direct post-sales systems technical support to end users and company Authorized Service Providers. 

• Solve technical problems on an assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem prevention opportunities.

• Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. 

• Basic skills in project management.

• Basic networking, O/S, and troubleshooting knowledge. 

• Detailed understanding of general/technical aspects of the onsite system repair job.