The qualified candidate will coordinate operational designs, develop support plans, coordinate implementations, and provide second level support for Local Area Network (LAN), Base Area Network (BAN), and Wide Area Network (WAN) solutions encompassing heterogeneous platforms. Other duties and responsibilities include:

• Develop system support requirements by reviewing and analyzing customer business processes and evaluating available Enterprise Services (ES) and supplier capabilities.
• Support project teams in implementing new or upgraded designs and coordinate project efforts with support groups.
• Create plans that support implementation of changes.
• Participate in system support design and performance evaluation reviews.
• Advise on distributed network computing issues.
• Monitor and maintain security and integrity standards and controls.
• Assist in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need.
• Coach others in the application of new operational support technologies.
• Analyze user requirements and statistics to identify trends and resolve performance issues.
• Coordinate and approve updates of the site administration documentation.
• Keep abreast of emerging operational support technologies and industry trends. 
• Recommend appropriate price/performance improvement opportunities. Must possess an Operating System (OS)/Application Certification.

BASIC QUALIFICATIONS:

• High school Diploma or General Equivalency Diploma (GED)
• 5+ Years of Experience
• Information Assurance Technician (IAT) Level II
• Must possess an Operating System (OS)/Application Certification such as Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Technology Specialist (MCTS) certification. 
• Active DOD Secret