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Customer Support Administrator

SWC Group

Customer Support Administrator

Carrollton, TX
Paid
  • Responsibilities

      SWC GROUP is a leading national provider of accounts receivable services. We specialize in collections for several industries including communications, utilities, financial, and education.

     

    This FULL-TIME position will pursue past-due accounts according to the Company’s Standard Operating procedures and government regulations in order to achieve delinquency objectives without sacrificing customer service standards.

     

    • Persuade delinquent customers to become current while using professionalism, tact and adhering to all applicable collection laws.

    • Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.

    • Follows Client Operating Standards, State and Federal Legal requirements and regulations in regard to collections.

    • Accurately and thoroughly notate each account with efforts performed and results attained.

    • Process credit card and check cards by phone.

     

    WE ARE CONDUCTING WALK IN INTERVIEWS

    MONDAY - FRIDAY, 9:00AM - 4:00PM

    POSSIBLE JOB OFFERS MADE ON THE SPOT

     

    SWC GROUP/SOUTHWEST CREDIT SYSTEMS

    4120 INTERNATIONAL PKWY, SUITE 1100 

    CARROLLTON, TX 75007

     

     

    FULL-TIME TRAINING CLASSES SCHEDULED

    OCTOBER 14, 2019

    OCTOBER 28, 2019

     

    SWC GROUP - HIRING EVENT

    TUESDAY, OCTOBER 15, 2019 - 9:00AM - 4:00PM

    BRING YOUR RESUME

    INTERVIEWING AND POSSIBLE JOB OFFERS MADE ON THE SPOT

     

    TRAINING HOURS ARE MONDAY - FRIDAY - 8:00AM- 5:00PM FOR THE FIRST THREE WEEKS

      

    AVAILABLE WORK SCHEDULES ARE:

     

    MONDAY – FRIDAY, 7:00AM – 4:00PM. ONE LATE NIGHT A WEEK, 10:00PM - 7:00PM. LATE NIGHT WILL BE EITHER MONDAY, TUESDAY, WEDNESDAY OR THURSDAY.

    FRIDAY – 7:00AM – 4:00PM. ONE SATURDAY A MONTH, 8:00AM- 4:30PM.

     

    MONDAY – THURSDAY, 8:00AM – 5:00PM. ONE LATE NIGHT A WEEK, 12:00PM - 9:00PM. LATE NIGHT WILL BE EITHER MONDAY, TUESDAY, WEDNESDAY OR THURSDAY.

    FRIDAY – 8:00AM – 5:00PM.ONE SATURDAY A MONTH, 8:00AM- 4:30PM.

     

    MONDAY – THURSDAY, 9:00AM – 6:00PM. ONE LATE NIGHT A WEEK, 12:00PM - 9:00PM. LATE NIGHT WILL BE EITHER MONDAY, TUESDAY, WEDNESDAY OR THURSDAY.

    FRIDAY – 9:00AM – 6:00PM.ONE SATURDAY A MONTH, 8:00AM- 4:30PM.

     

      

    CALL CENTER COLLECTOR POSITIONS PAY: $12.00/HR.

     

    SPANISH BILINGUAL CAN EARN AN ADDITIONAL $1.00/HR.

     

    PLUS BONUS POTENTIAL BASED ON MONTHLY PERFORMANCE.

     

    COLLECTOR AGENT RETENTION INCENTIVE

    EMPLOYED ON 60 DAYS (2 MONTHS) - RECEIVE $200 INCENTIVE

    EMPLOYED ON 120 DAYS (4 MONTHS) - RECEIVE $300 INCENTIVE

     

     

    CLIENT REQUIREMENTS FOR THIS CAMPAIGN REQUIRE A CLEAN BACKGROUND CHECK AND A NEGATIVE DRUG TEST RESULT

     

      

     

     

    WWW.SWCGROUP.COM

     

     

    Required Skills

    REQUIREMENTS:

    • Completion of a High School diploma or equivalent.
    • 1 year experience in customer service.

     

     

     

    SWC GROUP OFFERS:

    • Energetic and Productive work environment

    • Business Casual Dress Code

    - Unlimited bonus potential

    - Holiday and Vacation Plan

    • Medical, Dental and Vision Insurance

    - Life Insurance

    • Short-Term and Long-Term Disability Plans

    • HSA (Pre-tax) Savings Account

    • 401(k) Plan with matching contribution

    • Employee Referral Bonus

    • Paid Training Program

    • Casual Dress on Friday - Wear Your Jeans

     

     

    CLIENT REQUIREMENTS FOR THIS CAMPAIGN REQUIRE A CLEAN BACKGROUND CHECK AND A NEGATIVE DRUG TEST RESULT

     

     

    JOIN OUR VIP CULTURE

    VALUE. INTEGRITY. PERFORMANCE. 

    www.swcgroup.com 

     

     

    Required Experience

     

     

     

     

     

     

     

     

     

     

     

     

  • Qualifications

    REQUIREMENTS:

    • Completion of a High School diploma or equivalent.
    • 1 year experience in customer service.

     

     

     

    SWC GROUP OFFERS:

    • Energetic and Productive work environment

    • Business Casual Dress Code

    - Unlimited bonus potential

    - Holiday and Vacation Plan

    • Medical, Dental and Vision Insurance

    - Life Insurance

    • Short-Term and Long-Term Disability Plans

    • HSA (Pre-tax) Savings Account

    • 401(k) Plan with matching contribution

    • Employee Referral Bonus

    • Paid Training Program

    • Casual Dress on Friday - Wear Your Jeans

     

     

    CLIENT REQUIREMENTS FOR THIS CAMPAIGN REQUIRE A CLEAN BACKGROUND CHECK AND A NEGATIVE DRUG TEST RESULT

     

     

    JOIN OUR VIP CULTURE

    VALUE. INTEGRITY. PERFORMANCE. 

    www.swcgroup.com