Job Description

COMPANY SUMMARY: ACN is one of the world’s largest direct sellers of telecommunications, energy and other essential services, headquartered in Concord, North Carolina. We have global operations in 27 countries and have been rapidly growing since being founded in 1993. We are a privately-held, growth-oriented company that embraces entrepreneurial thinking, quick action, spirit and teamwork!

JOB SUMMARY: Can you imagine the ideal UI/UX for the ultimate customer experience? Our Marketing Team is ready to welcome you as Lead UI/UX Designer and developer. You will be responsible for understanding the user experience through analytics and user behavior, creating wireframes and designs, maintaining updates on multiple websites and web platforms, and aligning user behavior to actions that drive results that include raising user satisfaction, decreasing user churn, and ensuring user-based company goals are reached. The UI/UX web developer will manage various websites on Joomla and Salesforce platforms, update content, share expertise in a team environment as the company web strategy evolves to consolidate, integrate, streamline and sunset websites. Your goal will be to maximize the utility of ACNs online presence thereby increasing IBO productivity and enhancing the customer experience. Working alongside IT and marketers collaborating and iterating on the user experience, you will deliver an outstanding user experience providing an exceptional and intuitive design.

The right person must be able to thrive in a work environment managing multiple tasks in a fast-paced environment at various levels in the sales process while continuing to move web projects forward with high quality and using the smartest, latest technology and maintaining brand standards. Excellent problem solving skills, independent self-direction, coupled with an aptitude for team collaboration and open communication.

CORE RESPONSIBILITIES:

· Maintain continuously changing web content on several websites in various languages; mainly Salesforce and Joomla

· Plan and implement new designs - A deep understanding of Responsive Designs and Mobile First (with portfolio samples) is required.

· Optimize and streamline existing user interface designs and tools

· Responsible for collecting, researching, investigating and evaluating user requirements

· Conduct and evaluate user testing and experience

· Communicate with global team to understand business goals and objectives

· Test new ideas before implementing

· Translate user behavior and research into actionable data

· Work with designers to create concepts, wireframes, and mockups that lead to intuitive user experiences

· Design and create mockups and user journeys for a wide range of devices

· Strategically create new features and functionality based on user stories and behavior to also work seamlessly in mobile applications

· Basic HTML5, CSS3, and JavaScript skills are needed

· Experience in system integration, api’s and connectors to leverage and bring together content in various tools to provide the best customer experience

· Work with technical teams to balance providing optimal experience while maximizing core capabilities of technical platforms and minimizing customization

· Leverage existing tools to improve & enhance the end to end experience for users

· Expert in ADA compliance and SEO

· Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Proven experience developing websites utilizing Salesforce and/or Joomla platforms that create a great user experience

• Must be able to collaborate, brainstorm and communicate ideas within a team environment with potential global members

• Experience problem solving with the ability to think strategically and be execution-oriented to drive a fully-integrated web experience.

• A continuous-learner mindset with a strong understanding of the evolving digital trends as it relates to user experience, website engagement, and analytics.

• Excellent multi-tasker

• Strong communications skills, verbal and written

• Passionate about collaboration and leading by example

• Self-motivated and able to work with minimal supervision

• Possess a sound judgment and decision-making ability

• Strong time management with ability to meet deadlines

• Ability to effectively collaborate with peers

• Must thrive in a fast-paced environment where priorities may shift quickly

• Able to interact with various departments and levels of positions, including top executives

OTHER REQUIREMENTS:

• 5+ years of experience as an UI-UX Designer or similar role
• 5+ years of experience in Salesforce and/or Joomla UI design
• Bachelor’s degree in relevant field
• Strong ability to multi-task and work quickly
• Ability to effectively collaborate with business & technical teams
• Demonstrable experience functioning as both a member & leader of delivery teams
• Excellent project management skills
• Excellent interpersonal and communication skills
• Ability to discuss and explain development options
• Detail oriented
• Problem solver and customer-centered
• 3 years of experience with HTML5, CSS3 and JavaScript preferred, knowledge of PWAs a plus

Company Description

ACN provides essential services such as phone service, wireless, Internet, natural gas and electricity, security and automation, television, and more through the direct selling business model. This means than rather than spending money on traditional marketing and advertising, we go direct to customers through our Independent Business Owners. This results in a great value on essential services for consumers and an opportunity for individuals to build their very own home-based businesses – all supported by our more than 1,100 employees worldwide. And today, over two decades later, ACN is the world’s largest direct seller of telecommunications, energy and essential services, with operations across North America, Europe, the Pacific and Asia.