Job Description

ACV Auctions is the leading dealer-to-dealer, online automotive marketplace in the nation. We bring transparency to every transaction, from start to finish, ensuring peace of mind and actual value for our customers. We do this with a combination of the industry's best technology and the world's best people. As a result of our team's tireless effort and dedication, we're growing at a staggering rate. ACV is attracting new people from widely different backgrounds and geographies who are invested in the genuine belief that we are creating something special. 

ARBITRATION ADMINISTRATORS MUST LIVE IN BUFFALO, NY. THEY WILL INTERVIEW AND WORK REMOTELY UNTIL SUMMER 2021.

WHAT YOU WILL DO:

The Arbitration Administrator will report to the Arbitration Manager and primary responsibility will be to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommends final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.

• Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
• Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
• Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
• Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
• Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
• Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
• Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
• May perform accounts receivable duties
• Understand and enforce the ACV Arbitration policies and procedures
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
• Maintain a good flow of communications with entire team including all management.
• Recommend new customer services and procedures to the Arbitration Manager.

WHAT YOU WILL NEED:

• A minimum of a High School Diploma / GED required.
• College degree in a related field strongly preferred.
• A minimum of 3 years in a customer service / claims role.
• Experience with Salesforce or other CRM strongly preferred.
• A minimum of 1 year of mechanical experience preferred.
• Automotive auction experience strongly preferred.
• Ability to be self-motivated and able to work independently.
• Adapt quickly to shifting priorities and assists others in doing so.

WHAT WE WILL OFFER:

• Competitive salary and benefits
• Upbeat Innovated Culture
• Professional training opportunities
• Flexible schedules

Hiring is contingent on a satisfactory background check as permitted by law.  Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.  

ACV Auctions is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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