Job Description

At ACV Auctions, we aren't just good for business; we are a good business. Our executive team is pioneering new technology for the automotive industry and is committed to making ACV Auctions a leader in the industry and a preferred employer in the Buffalo area. Winner of the prestigious 43North Business Plan Competition – ACV is positioned to re-engineer the way the automobile industry buys and sells used vehicles. Our employees benefit from a relaxed yet intense entrepreneurial work environment with the chance to be part of a "ground floor" opportunity having an impact on the company's results from day one and grow as ACV Auctions does.

WHO WE ARE LOOKING FOR:

The Carrier Relationship Specialist is responsible for the growth and maintenance of our shared carrier network.  Reporting to the Carrier Manager, you will proactively locate, vet and develop a network of high quality carriers, while achieving  the successful resolution of Internal / External customer inquiries in a timely manner.

CARRIER RELATIONSHIP SPECIALISTS WILL INTERVIEW AND WORK REMOTELY UNTIL SUMMER 2021.

WHAT WILL YOU DO:

• Responsible for ensuring timely placement of transports with haulers.
• Proactively locate and vet a network of quality transportation services and companies.
• Understand the capabilities of each transporter and proactively match them to opportunities.
• Communicate the value of working with ACV and why they would want to partner with us.
• Manage relationships and retain quality services.
• Use Salesforce to track every relationship found.
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Receive and execute on transportation-related inquiries regarding the delivery status.
• Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
• Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
• Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
• Negotiate and contract rates with high volume transport partners.
• Deliver solutions in a timely manner.
• Willing to go the extra mile.

 WHAT YOU WILL NEED:

• A minimum of 1 years of related experience in customer service, transportation, brokering.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

WHAT WE WILL OFFER:

• Competitive salary and benefits
• Upbeat Innovated Culture
• A chance to get in on the ground floor with a startup that is taking off!
• Flexible schedules

HIRING IS CONTINGENT ON A SATISFACTORY BACKGROUND CHECK AS PERMITTED BY LAW.  ANY FALSIFICATION OF YOUR APPLICATION OR ANY OTHER HIRING MATERIALS IS GROUNDS FOR RESCINDING AN OFFER OR TERMINATION OF EMPLOYMENT.  

ACV AUCTIONS IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.

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