Job Description

JOB PURPOSE

This position is responsible to fill the role of front office receptionist and customer service support. This position serves as the first line of contact for ADMO’s customers and vendors while providing support to the organization as needed.

MAIN DUTIES AND RESPONSIBILITIES (CUSTOMER SERVICE)

• Provide support during absences or vacation coverage
• Accept and confirm customer orders
• Manage changes or expedite requests
• Address customer concerns or complaints in a timely manner; distribute to appropriate departments
• Maintain customer portal requirements
• Finished good price entry and updates in ERP system (Enterprise IQ/IQMS)
• NAFTA Documentation
• Reach and RoHs Requests

MAIN DUTIES AND RESPONSIBILITIES (FRONT OFFICE)

• Greet visitors
• Answer phones; screen and transfer calls to appropriate departments
• Arrange transportation services for visitors and ADMO personnel
• Coordinate business lunches
• Process and distribute inbound and outbound mail and fax correspondence
• Generate quotes and manage the quote system
• Maintain master files
• Assist accounting with AP/AR entries and other tasks

JOB REQUIREMENTS (EDUCATION AND SKILLS)

• Associate degree or equivalent experience
• Must be detail oriented and able to work independently
• Excellent communication, organizational and multi-tasking skills
• Good computer skills; proficient in Word and Excel preferred
• Ability to work under minimal supervision
• Knowledge of injection molding or general molding preferred
• Organized
• Good Communication Skills
• Positive Attitude
• Ability to lift/push up to 35lbs occasionally. Must be able to work sitting down in a desk, in front of a computer, for 6-8 hours per day
• Bilingual (English/Spanish) preferred, but not required

Company Description

ADMO, Inc. is a state-of-the-art manufacturer of plastic injection-molded parts and assemblies. We produce top-quality plastic parts from both commodity and engineering grade materials for many diverse industries, including emergency products and electronics, closures, hardware, medical, automotive and more. **Please note: for this position, compensation is negotiable based upon experience.