Guest Relations Coordinator
Guest Relations Coordinator is the main point of contact for guests, providing assistance, booking reservations, large parties and help throughout their dining experience. DGR is responsible for giving a warm reception to guests and making sure that their expectations have been met at our Fine Dining establishment; element: Modern Mediterranean Grill.
Guest Relations Coordinator job description
We are looking for an outstanding DGR who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.
Guest Relations Coordinator duties and responsibilities
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Schedule reservations and work large party leads for the restaurant
Actively listen and assist GM/AGM to resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Provide confirmation calls for scheduled reservation and follow up call backs to thank our guests for joining us
Examine, review, and plot seating assignments in our Open Table Guest Reservation system
Following training, have a passion and working knowledge of all restaurants within the company
Guest Relations Coordinator requirements
Proven working experience as guest relations manager
Working experience in hospitality, previous restaurant experience helpful
You are the face and ambassador of the restaurant; you will need to present as a true professional in every way
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Proficiency in English, multilingualism will be considered an asset
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours-Full time
Highly responsible and reliable with a professional presentation
BS degree in hospitality management, business administration or related field, recent grads also encouraged
What We Offer
Competitive compensation at above market value.
Weekly pay
Dining discounts at all ADRG locations
Opportunity for growth in an expanding Restaurant and Restaurant Group located in the heart of downtown Sarasota.
Exposure and Training in an award-winning restaurant with opportunity to explore other restaurant concepts in addition to other roles within the restaurant.
Working experience in hospitality
Full time schedule, 5 days a week