Job Description

Positioned as a key leader of a Global GBS organization and as the second-in-command to the Head of GBS, the Chief Operating Officer (COO) assumes a crucial role in driving operational initiatives across the GBS organization. Tasked with ensuring the effectiveness and efficiency of GBS service delivery and embracing and driving innovation, the COO oversees the monitoring and tracking of strategic goals and objectives to advance towards our vision as a world class captive GBS organization.

This position is instrumental in providing leadership, management, and strategic direction to specific GBS functions, including Service Delivery, Technology and Innovation, and Intelligent Automation, and driving accountability and continuous improvement across all functions.

This will be a hybrid position to be based in Dallas, TX and will include a combination of in-office and virtual/telecommute work schedules.

Assigned Functions: Service Delivery, Technology and Innovation, and Intelligent Automation

Strategic Initiative Development and Execution:

• Collaborate closely with the Head of GBS to lead the Functional heads in developing strategic initiatives for assigned GBS Functions with a heavy emphasis on innovation and digital transformation.
• Embed an enterprise-level continuous improvement program and digitally lead Intelligent Automation program.

Operational Alignment:

• Lead Direct Reports to operationalize strategic initiatives, ensuring alignment with overall GBS Functional and AECOM enterprise objectives.
• Build and maintain effective leadership position with functional leads, key clients, partners, and stakeholders.

Governance and Compliance:

• Establish and adhere to policies and standards to ensure governance and compliance within assigned functions.
• Monitor and analyze market trends, competitor activities, and industry developments, bringing new ideas to AECOM GBS on best practices.

GBS Operations

Operational Oversight and Quality:

• Collaborate with the Head of GBS in overseeing GBS operations, establishing and monitoring key performance indicators (KPIs) to achieve strategic and operational goals.
• Lead the development of functional plans to ensure operationalization and monitoring against annual objectives and key enterprise goals.

Operational Excellence and Continuous Improvement:

• Drive operational excellence, innovation, and continuous improvement, enhancing operational efficiency and productivity within assigned functions and leveraging technology advancements to accelerate new ideas
• Serve as an escalation point, liaising between functional heads, the head of GBS, and key stakeholders on matters requiring elevated support and intervention.

Leadership Support and Development:

• Provide guidance, coaching, and mentoring to GBS leadership teams, ensuring they deliver against set targets.

Qualifications

Minimum Requirements:

• BA/BS in Accounting or other related field, plus at least 15 years of professional experience or demonstrated equivalency of experience and/or education with at least 6 years of senior leadership experience in a high-performing organization
• Deep knowledge in strategic and operational management with experience leading growing organizations
• Track record of successfully meeting or exceeding organizational targets, achieving ambitious goals, and driving significant impact
• Proven ability to lead organizational change and effective communications
• Proven ability to leverage financial and operational metrics to drive organizational decisions and achieve strategic objectives.
• Strong organizational and project management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and follow-through
• Ability to build diverse and inclusive teams, build trust, autonomy and set clear accountabilities

Preferred Qualifications:

• MBA and/or CPA
• Demonstrated strong work-ethic, outstanding customer service approach, experience leading and managing people, and exceptional interpersonal skills that lead to building relationships across the organization
• High level of accountability, decision making ability and leadership courage
• High level of emotional intelligence to lead with empathy, respect and strong listening skills

Additional Information

• Sponsorship for US work authorization is not available for this position, now or in the future

Offered rate of compensation (TX locations only) will be based on individual education, qualifications, experience, and work location. Bonus opportunities are tied to both company and individual performance and vary from year-to-year. The salary range for this position is $220,000 - $270,000.

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD &D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.