Job Description

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Miami-Dade Expressway (MDX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment.

1. Dispatches Road Rangers to manage traffic events.

2. Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.

3. Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Miami-Dade Expressway (MDX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.

4. Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).

5. Completes shift change reports as required by the SOG.

6. Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.

7. Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.

8. Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.

9. Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.

10. Monitors FHP website to collect information and to ensure correction information is being reported.

11. Completes required logs accurately and within the set time frame.

12. Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.

13. Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.

14. Perform all other duties prescribed by management

Works under direct supervision performing routine and repetitive duties.
• On-the-job training is received in an area of technical specialty.
• Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Other duties assigned

Qualifications

Minimum Requirements:

• High school diploma

• Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)

• Must pass a pre-employment drug screen.

• Constantly operate a computer and other monitoring equipment..

• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

Preferred Qualifications:

• Team and customer oriented, provides superior services to other related departments
• Must be able to multi-task, working in a fast paced environment, meeting tight deadlines in a timely manner. Demonstrates flexibility by adjusting readily to changing priorities. Makes decisions independently on problems and methods using the best available information at the time
• Must have excellent communication skills, both written and oral, and be able to effectively and tactfully communicate with many levels of personnel in a variety of environments. Must be able to tactfully navigate delicate situations with finesse and sensitivity
• Must have strong computer skills to be able to efficiently use the software provided to maintain the operation and required data. Must be detail oriented with a strong sense of motivation and drive to constantly perform at a high level of expertise
• Fluent English reading and writing skills to be able to read and understand guidance for day to day work requirements
• Able to work weekends, evenings, holidays and flexible hours when necessary

Additional Information

Additional Information

• This position does not include sponsorship for United States work authorization.
• Relocation assistance is not available for this position

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AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

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