Job Description

AECOM is seeking a software Technician (Remote) for immediate employment for our Austin Office. The position will include attending meetings with the customer and development team, providing software support for tasks given by the customer and software lead, providing weekly status to the project manager. The candidate is expected to work independently from home without supervision.

** Position Responsibilities**

• Provide status of tasks to Software lead during developer scrum.
• Provide customer support for Lonestar system and assist users in troubleshooting issues concerning Lonestar software.
• Provide customer support for the installation of Lonestar upgrades.
• Track and manage software issues using Jira application.
• Maintain/update Lonestar software application as required.
• Provide software testing for bug fixes and code enhancements.
• Create/maintain Tableau dashboards on demand from input provided by customer.
• Attend monthly contract meeting with customer to provide input and present status on software fixes.
• Participate in formal testing of major releases of the Lonestar software at the customer’s testing facility in Austin.
• Coordinate with customer and assist with installation of monthly windows updates to customer’s servers.

Qualifications

** Minimum Requirements:**

• High School + 4 years of relevant experience or demonstrated equivalency of experience and/or education
• Drug and Alcohol test required for this position
• An MVR check will be conducted

** Preferred Qualifications:**

• 5 years experience in work force
• Lonestar Application Software – 2 yrs
• Tableau Experience – 2 yrs
• Jira Experience – 1 yr
• Microsoft SQL Server – 1 yr
• Visual Studio/C# - Windows Forms – 1 yr
• ServiceNow – 1 yr

Additional Information

#LI-EM1

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.