Job Description

AECOM is seeking Traffic Monitoring Operators to be based in our Atlanta, Georgia office.

The operator position uses several software platforms and web-based applications to perform tasks. SigOps Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other staff, Georgia Department of Transportation (GDOT) personnel, and partner agencies.

Shifts will vary and will be shared amongst the team between the hours of 6AM-7PM Monday-Friday and 10AM-6PM Saturday and Sunday. The pay will be $23/hour.

This position is expected to begin in December 2023.

ABOUT THE OPPORTUNITY

AECOM operations staff serve on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with motorists, GDOT staff, and mobility stakeholders of GDOT.

The routine responsibilities of this position include, but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps.
• Ability to operate software platforms and web-based applications.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or GDOT personnel.
• Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary.
• Coordinate and collaborate with GDOT signal personnel and/or the SigOps program, which is the program tasked with performing GDOT’s traffic signal management services.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Perform routine updates of asset records, equipment, and contact lists.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program’s high level of customer service expectations and training.
• Communicate with appropriate local agencies and programs to effectively monitor and clear traffic incidents.
• Answer phone calls and provide information or assistance to motorists, GDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate.
• Perform written documentation of activity and communicate in a clear, concise, and complete manner.

Qualifications

MINIMUM REQUIREMENTS :

• High School Diploma or GED.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems, such as CCTV camera displays, meters, answering/responding to calls, and communicating to other staff or partner agencies.

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule associated with the following shifts:
  • Monday-Friday: 6:00 AM to 7:00 PM.
  • Saturday-Sunday: 10:00 AM to 6:00 PM.
• Previous experience working in a call center, customer service, 911 Operator, or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position that includes heavy telephone, radio, and computer usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Ability to interpret and understand geographic information portrayed on a map and map-based applications.
• Knowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads.
• Efficient and accurate data entry skills.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.

Additional Information

• Sponsorship for US employment authorization is not available now or in the future for this position.
• Relocation assistance is not available for this position.
• As a condition of employment, selected candidate must pass a state and federal criminal history/security background check.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.