Job Description

Job Summary

AECOM is seeking a motivated and dependable Traffic Control Room Operator to work onsite in a Traffic Operations Control room in Bridgeville, PA (suburb of Pittsburgh).

Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures. The qualified applicant will need to clearly demonstrate their knowledge of Pittsburgh’s Interstate and arterial road network and a basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekend, night, and holiday shifts. Control Room Operators execute their responsibilities from a Traffic Management Center (TMC), located in Bridgeville, PA. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility.

These positions are responsible for monitoring, detecting, and reporting traffic incidents on Pennsylvania’s roadways, and coordinating with response agencies to manage the clearance of traffic incidents.

The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.

Additional responsibilities may also include the following:

• Managing and logging traffic incidents in an advanced transportation management system software
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
• Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination.
• Other duties as assigned.

Qualifications

Minimum Requirements

• High School Diploma or GED required
• As a condition of employment a Valid US Driver's License is required
• Due to the nature of the work, US Citizenship is required

Preferred Qualifications

• Associates Degree is helpful
• Prior experience working in a fast paced, technology infused, environment or transportation management centers is helpful

Additional Information

Work Conditions:

• May be subject to short or no-notice work assignments during emergency events.
• Rotating shift schedule, available morning, afternoons, and evenings
• Controlled, indoor environment with dimmed lighting.
• Significant periods of sitting, CCTV camera viewing, and data entry
• Heavy volume of telephone, radio, and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation.
• Sponsorship is not available for this role
• Relocation support is not available for this role
• This position requires shift schedule work that will include mornings, afternoons, evenings, overnights, weekends and holidays, on a rotating basis
• Schedule is 37.5 hours per week with a half-hour, unpaid meal break
• The hourly rate for this position is $26.67, non-negotiable
• It is highly unlikely that this position will include overtime hours

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.