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Client Success & Onboarding Specialist


Client Success & Onboarding Specialist

Philadelphia, PA
Full Time
  • Responsibilities


    We are a young and energetic software company, currently seeking to grow our amazing team! In this position, you will have the opportunity to influence and help the continued development of an innovative Software-as-a-Service product that is aiming to revolutionize the way quality is measured in the institutions of higher education here in the US and abroad. This opportunity will provide you with unique and rewarding experiences by joining a rapidly growing higher education enterprise software product development team with global outreach and strong innovative implications. For more information, visit


    You are high energy, love a challenge, and enjoy working on building something meaningful. You want to play a critical role in a fast growing technology company. You are self-motivated, willing to influence company culture and play a key role in client success, onboarding and company growth. You are smart and passionate, may have some SaaS Experience and are willing to learn on the job. You are confident in your verbal and written communication skills and relish in developing lasting relationships with customers. You have a great sense of humor.


    As a member of our team, you will provide exceptional customer support via phone and email and manage the Technical Onboarding process. We are looking for someone who is curious, clever, and interested in solving problems. Our client base runs the gamut from college students to senior administrators. You must be an active problem solver who listens for customer cues and actively resolves problems with grace and integrity. You also have to have comfort and confidence when interacting with clients/customers and must enjoy talking to people on the phone or via video conferencing.

    You must be comfortable speaking with a wide variety of people, and interacting with your colleagues on a regular basis. If you are a service champion who looks to improve and deliver great service to our clients, we want to hear from you!

    Please include a cover letter and resume.


    • Deliver outstanding telephone and email software support to AEFIS clients
    • Manage the Technical Onboarding process
    • Work directly with the Technical Onboarding Engineer to ensure successful implementation
    • Create and maintain accurate records of client interactions
    • Work independently on client requests as needed
    • Participate in the creation and maintenance of support documentation
    • Collaborate on projects and initiatives
    • Communicate client requirements and needs to the Development team


    • Bachelor's Degree
    • Ability to work well in a team environment
    • High level of integrity
    • Experience with these are a plus: Zendesk, JIRA, Confluence, Google Platform
    • Some MSSQL or PostgreSQL experience is a plus
    • IT support/System Support experience is a plus
    • Exceptional organizational and multitasking skills
    • Articulate written and verbal communication skills
    • A great sense of humor!
    • Higher ed experience is a plus
    • Some travel may be required