JOB LEVEL
P50
EMPLOYEE ROLE
Individual Contributor

The Opportunity:

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering, we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud-based offering, and continued optimisation and value realisation once fully running.

The CSME consists of technically savvy individuals who have extensive experience building, supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and CSMEs to deliver an exceptional experience to AEM Cloud Service customers. CSMEs are trusted advisors to customers, and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimization of software configurations, training, and best practices guidance.

What You’ll Do

• The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues.
• A strong working knowledge of AEM and related technologies (such as Java) is essential.
• A passion for helping our customers drives you to navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their launch, and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.
• Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.

What You Need to Succeed:

• The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies.
• Proficiency with programming languages (one or more - Java, Python, HTML/CSS/JavaScript, etc.).
• Experience with AI/ML in an operations environment (AIOps) would be an advantage.
• Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system.

CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.

Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $141,300 -- $259,800 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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In California, the pay range for this position is $179,400 - $259,800

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .