Support Technician

A

AGBO

Support Technician

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY:

    Founded by award-winning, record-breaking directors Anthony and Joe Russo, AGBO is an artist-led entertainment company focused on creating content born of innovative story universes across film, television, and digital platforms. This position is working for a prestigious and prolific production company run by directorial talent. This is an amazing opportunity for the right candidate to work in the heart of a fast-paced, well-connected, highly creative environment with competitive compensation commensurate with experience.

    As a Support Technician, you will be a central part of the IT teams that support software functions, data transfers and network connectivity for computer systems. You will support in overseeing the network as a whole, making routine improvements and updates to ensure the system can handle all networking tasks, and meet security requirements.

    **
    RESPONSIBILITIES:**

    • Level 1-2 technical support assisting multiple affiliate or subsidiary companies.
    • Deploy/troubleshoot peripherals, printers, VoIP phones, computers and mobile devices.
    • Troubleshoot and setup conference room software/hardware.
    • Assist with set up and troubleshooting of AV for meetings.
    • Executive level IT Support – handling support needs of all C suite executives.
    • Assist with production IT Support as needed.
    • Provide individual instruction and/or training to users on new or updated technology.
    • In collaboration with the IT team and third-party vendor, creates instruction manuals, cheat sheets, general reports and other related materials.
    • Performs routine technical assistance and maintenance duties.
    • Responsible for triage, tracking and escalation of all IT requests.
    • Help to troubleshoot any networking issues in collaboration with third-party IT vendor.
    • Troubleshoot applications in PC / Mac / Linux environments: Office 365 suite, Azure, Open Drives, Slack, Dropbox, Google workspace, etc.
    • Set up and maintain asset system to assist VP of Ops with tracking inventory levels of equipment and IT materials; performs data entry and maintenance of records/system.
    • Assist with the implementation, improvements and deployment of IT projects and research.
    • Actively collaborate among members of the IT and Operations teams and cross-functionally with other departments.
    • Attend and actively participate in any staff, IT, Operations or Creative (where necessary) meetings.

    **
    REQUIRED QUALIFICATIONS:**

    • Bachelor's degree.
    • 3-5 years of experience in an IT support environment, preferably in a VFX or Animation studio.
    • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
    • Knowledge of Cisco, Meraki, switches.
    • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
    • Knowledge of current technological developments/trends in area of focus.
    • Ability to set up/configure shared storage, VPN, Firewall, etc.
    • Records maintenance skills.
    • Ability to provide direction to staff to resolve technological issues.
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
    • Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
    • Ability to analyze and resolve basic computer problems.
    • Ability to communicate technical guidance and instruction to users on the use of PC/LINUX/MAC and their related applications and systems.

    The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position. This is a hybrid / Los Angeles based role.