Job Description
The Sales & Client Services Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer enrollment and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer & client service and sales support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward the achievement of operational goals.
Hires and provides training for new and/or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness
Investigates and researches escalated customer service inquiries.
Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.
QUALIFICATIONS:
Required: Associate's Degree
Preferred: Bachelors Degree
OTHER KNOWLEDGE, SKILLS OR ABILITIES REQUIRED:
1 to 3 years of Customer Service or Sales experience
Ability to cross-train and develop team members
Ability to perform Account Retention
Excellent verbal and written communication
Ability to multi-task and to react well under pressure and treat others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
THIS IS AN ENTRY-LEVEL POSITION: WE ARE LOOKING FOR SOMEONE THAT IS TRAINABLE!
This position receives a base pay that involves direct, in-person contact with clients and customers.