Job Description
Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized telecommunication clients. We are one of the fastest-growing outreach programs in our area with a network impacting thousands of individuals nationwide.
Our team shapes our company and connects us to our communities.
Our team is our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally.
Our mission is to ensure that our members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income families in the Fresno area. Our representatives shape our company and connect us to our communities. WE LOOK TO RECRUIT AND RETAIN INTELLIGENTLY, DRIVEN LEADERS WHO ARE PASSIONATE ABOUT THE COMMUNITY AND EMBODY OUR FIVE CULTURE DRIVERS:
The Junior Marketing & Community Outreach Associate acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, retention of membership.
PROVIDE TRAINING IN RESPONSIBILITIES:
Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
Assisting members in enrollment and provider services.
Following up on customer inquiries and complaints that have not been resolved.
Communicating effectively to members to ensure members understand expectations of their concerns.
Performing research on billing inquiries and claims to provide service.
Acting as a liaison between the member and various departments to address concerns.
Additional duties as assigned.
REQUIREMENTS:
Maintains a high energy attitude
Interested in learning work ethics and motivational skills
Strives for growth in a team dynamic
Open to management training
Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their careers and become major contributors to our company. If you have no or little experience, we provide full training and support to candidates.
This position receives a base pay that involves direct, in-person contact with clients and customers.