Job Description – Assistant General Manager
Position Summary: Under the leadership of the General Manager, the Assistant General Manager is responsible le for managin g daily hotel ope rations and providing ove rall leade rsh ip in the hotel l' s contin uous effort to deliver outstand ing g uest service and fina ncial p rofitability. The y will assist General Ma nager in the supervision and d irection of person nel in various departm ents including Housekeeping, Maintenance , and Front Desk. The Assistant Ge nera l Manager will assist the General Ma nager in managing the property operations and drivin g results in the areas of guest service, team m em ber engagement, sales/ marketing, property appearance and profit/ financial control. Essential Duties and Responsibilities: • Managing all the operations of the hotel, including activities of all departments. • Carry out all front desk du ties (see front desk job descriptions for essentia l du ties) • Assist General Manager in managing and coordinating employees’ duties (receptionist, janitor, clerks, and so on). • Managing hotel staff, preparing work schedu les. • Assist General Manager in covering shifts due to call ins and no sh ows • Responsible for recruiting, training, and supervising staff. • Inspecting all the rooms regularly in order to comply with hotel standards. • Inventory and Ordering • Monitoring daily and monthly revenue generated, as well as cost and expenses. • Develop and implement an efficient and consistent marketing strategy to promote the hotel’s services. • Familiar with the hotel emergency plan and can confidently partake in emergency training procedures. • Observes guest and hotel confidentiality procedures. • Uses the hotel safe lifting procedures. • Reports all incidents and injuries to General Manager Competencies: To perform the job successfully, an individual should demonstrate the following. • Adaptability –Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands. Job Title: Property Assistant General Manager Department: Hotel Property Operations/Management Reports To: General Manager FLSA Status: Non - Exempt
• Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. • Continuous Learning – Accesses own strengths and weaknesses. Pursues training and development opportunities. Seeks Feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. • Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. • Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions • Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations. • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry. Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS)
Hotel Job Description Assistant General Manager Updated as of 9/23 Certificates and Licenses: LCB compliant Supervisory Responsibilities: May supervise up to and over 10 employees Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a professional hotel environment. The role routinely uses standard office equipment and housekeeping equipment. • Will be around chemicals associated with kitchen, laundry and maintenance environment. • Hotel operates 24/7 and this position will need to be available days, nights, weekends, holidays and on-call as necessary.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires ordinary conversation, hearing, and visual acuity. • Bend, squat, kneel, twist and reach repetitively. • Sit, stand, walk for prolonged periods (8 hours per day), and move about the office and hotel/customer facilities as necessary. • Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls. • Employee must occasionally lift and/or move up to 50 pounds. • Employee must be able climb several flights of stairs in case of emergency or if property is not equipped with elevator.