Job Description
The Service Coordinator (SC) assists older adults and persons with disabilities in obtaining the supportive services that enable them to live independently. The Service Coordinator empowers the residents to be self- sufficient and to thrive through wellness and education programs. The role of the SC has evolved to a “more proactive level of coordination, engagement, outreach, assistance and case management services with a focus on wellness and independent living.” 1
Duties
Read the Service Coordinator Handbook of AHEPA Senior Living (ASL)
Read the Service Coordinators in Multifamily Housing Program Resource Guide, July 2018
Provide information about supportive services that encourage resident empowerment and independence
Maintain a HUD compliant Service Coordination Program
Employ Fair Housing in all interactions with residents, ASL staff, and outside community
Attend and participate in professional education and training that fulfills HUD requirements
Maintain a QA Binder per ASL SC policies and procedures, uploading required documents
Advocate for residents concerning the timelines of services
Develop and provide a resource directory for use by residents and staff
Provide training and information to residents regarding benefits and available services
Maintain confidential files on residents in compliance with HUD guidelines
Submit the Standards for Success report on time
Accurate use of AASC Online for Service Coordination documentation
Abide by ASL’s policies and use of software for resident documentation
Write meaningful progress notes, identify service needs
Maintain and update Property wide Profile in AASC Online
Complete resident needs assessments and re-assessments accurately and on time
Provide education/wellness programs which meet HUD Standards and follow ASL best practice.
Time management to meet deadlines, documentation, and provide assistance to residents and other ASL staff
Effectively communicate through email, voicemail, and other communications in a professional manner with all staff and residents. Responding within 1 business day
Work within professional boundaries
Work as a team player and cooperate with the QA Managers, property staff, and other ASL Staff.
Assist residents in building informal support networks
Network with professionals in the aging community per ASL policies
Travel will be required for mandatory training sessions. ASL specifies the mode of travel. The annual ASL SC conference attendance is mandatory
Attendance at QA team meetings is mandatory