AI Agent Engineer, Brand Concierge

Adobe

AI Agent Engineer, Brand Concierge

San Jose, CA
Full Time
Paid
  • Responsibilities

    JOB LEVEL
    P40
    ADDITIONAL JOB LEVELS
    P30

    EMPLOYEE ROLE
    Individual Contributor

    ** The Opportunity**

    We are looking for a hands-on, systems-oriented AI Agent Engineer to design, build, and maintain intelligent agents that drive automation and business impact across the enterprise. This role is responsible for the full lifecycle of agent development - from design to versioning, orchestration, and continuous learning.

    You’ll contribute directly to scaling our AI strategy by engineering reusable components, optimizing agent workflows, and ensuring real-world performance in production environments.

    ** What you'll Do**

    Agent Development

    • Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification
    • Implement prompt engineering strategies, memory handling, resource management and tool-calling integrations

    Multi-Agent Communication

    • Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation
    • Build orchestrated workflows across agents using frameworks like LangChain, AutoGen, or Semantic Kernel

    Templates & Reusability

    • Create reusable agent templates and modular components to accelerate deployment across business units
    • Build plug-and-play configurations for domain-specific requirements

    Lifecycle Management & Monitoring

    • Track and improve conversation quality, task success rate, user satisfaction, and performance metrics
    • Automate monitoring of agent behavior using observability tools (e.g., Arize, LangSmith, custom dashboards)

    Continuous Improvement

    • Implement learning workflows, including human-in-the-loop feedback and automatic retraining
    • Refine prompts and model behavior through structured experimentation and feedback loops

    Maintenance & Governance

    • Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic
    • Ensure agents stay aligned with evolving enterprise data sources and compliance requirements

    Deployment

    • Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes
    • Collaborate with DevOps, QA, and infrastructure teams to ensure scalable deployments

    ** What you need to succeed**

    • 3-5+ years of experience in AI/ML engineering, NLP systems, or backend development
    • Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines)
    • Experience building conversational agents or workflow bots in production environments
    • Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s)
    • Comfort with prompt design, vector databases, and memory handling strategies

    Preferred Qualifications

    • Experience with multi-agent frameworks or agent orchestration systems
    • Familiarity with observability tools, data labeling workflows, or synthetic data generation
    • Background in conversational design or dialogue management systems
    • Degree in Computer Science, Data Science, Engineering, or a related field

    Expected Pay Range:
    Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $151,800 -- $265,350 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

    In California, the pay range for this position is $183,300 - $265,350

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

    State-Specific Notices:

    California :

    Fair Chance Ordinances

    Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

    Colorado:

    Application Window Notice

    There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

    Massachusetts:

    Massachusetts Legal Notice

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Internal Opportunities

    Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

    Put your best foot forward:

    1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

    2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

    3. Check out these tips to help you prep for interviews.

    4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

    Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

    At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Let’s Adobe together

    At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

    Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

    Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

    AI Use Guidelines for Interviews:
    Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

    At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .