Job Description

We're a growing freight brokerage looking for a hands-on AI Automation Engineer to build intelligent agents and tools that make our team faster and smarter. You'll work directly with our Sales, Account Management, Carrier Sales, and Track & Trace departments — plus our TMS platform, TransportPro — to identify and automate high-impact workflows.

Key Responsibilities:

• Design, develop, and deploy AI-powered automation solutions that streamline freight brokerage operations and enhance team productivity
• Collaborate closely with Sales, Account Management, Carrier Sales, and Track & Trace teams to understand pain points and gather detailed requirements for automation initiatives
• Integrate automation tools and intelligent agents with our TransportPro TMS platform to ensure seamless workflow optimization
• Monitor, measure, and analyze automation performance metrics to identify opportunities for continuous improvement and ROI optimization
• Troubleshoot, debug, and resolve automation issues to maintain system reliability and minimize operational disruptions
• Create and maintain comprehensive documentation of automation processes, workflows, and best practices for knowledge sharing across the organization
• Provide training and ongoing support to end users to ensure successful adoption of new automation tools and maximize their effectiveness
• Stay current with emerging AI and automation technologies to recommend innovative solutions that keep our organization competitive

Qualifications

_ What You'll Build_

• _ AI sales coaching tools_ that give reps real-time guidance, call insights, and performance feedback
• _ Track & Trace assistants_ that proactively surface load status updates, exceptions, and carrier communication - reducing manual check calls
• _ Business intelligence agents_ that pull freight data, spot trends, and deliver actionable insights to managers and reps without digging through reports
• _ Workflow automations_ across quoting, follow-ups, onboarding, and carrier outreach

_ What We're Looking For_

• Proven experience building AI agents using tools like LangChain, CrewAI, AutoGen, n8n, or similar frameworks
• Strong Python skills and comfort working with REST APIs, webhooks, and data integrations
• Hands-on experience with large language models (LLMs) such as GPT-4, Claude, or open-source alternatives
• Experience building business intelligence or decision-support tools powered by LLMs
• Proficiency with SQL and database querying for data extraction and manipulation
• Ability to work directly with department teams to identify automation opportunities, gather requirements, and see projects through to deployment
• Experience with version control systems (Git) and collaborative development practices
• Strong problem-solving skills with the ability to troubleshoot complex integrations and debug automation workflows
• Excellent written and verbal communication skills, with the ability to document processes and train end users
• Freight, logistics, or supply chain industry experience is a plus; TMS platform experience is a significant advantage

_ What We Offer_

• Competitive salary + performance bonus
• [Health / Dental / Vision] benefits
• [Remote/Hybrid / On-site] flexibility
• Real ownership and impact from day one

To Apply: Submit your resume and a brief description of an AI agent or automation tool you've built

Additional Information

All your information will be kept confidential according to EEO guidelines.