AI & Client Operations Manager

LAW OFFICES OF BOB NEHORAY

AI & Client Operations Manager

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Competitive salary

    Training & development

    The Law Offices of Bob Nehoray is a rapidly growing California law firm with four office locations throughout the state and continued expansion plans underway. We are focused on building modern, technology-driven operations that prioritize client experience, efficiency, accountability, and innovation.

    We are currently seeking a highly analytical, tech-savvy, fast-learning leader to join our intake (client onboarding) team full-time in our Encino office.

    This is an in-office leadership role, Monday through Friday. This is not a remote or hybrid position.

    We are looking for someone who naturally embraces AI, brings strong positive energy to the workplace, understands how to effectively utilize and teach AI prompts, thrives in fast-paced environments, and enjoys building high-performing teams and systems.

    This role is ideal for someone who is curious, resourceful, coachable, detail-oriented, and capable of learning quickly while helping modernize and improve operations.

    This person will play a key role in leading a team, improving workflows, leveraging AI tools, analyzing performance metrics, and helping create scalable operational systems.

    What You'll Do

    Lead, train, coach, and motivate a team of 15–20 employees

    Utilize AI tools and prompt engineering to improve workflows, efficiency, and team performance

    Teach and reinforce effective AI prompt usage within the department

    Analyze KPIs, reports, productivity metrics, and operational trends

    Build and maintain tracking systems, reports, and operational processes

    Conduct meetings, trainings, and team development sessions

    Assist with client-facing calls when necessary

    Collaborate professionally with attorneys, leadership, and cross-functional teams

    Identify inefficiencies and proactively develop solutions

    Maintain a high level of organization, accountability, and follow-through

    What We're Looking For

    Strong understanding of AI tools and prompt-based workflows

    Ability to teach others how to effectively utilize AI systems

    Extremely fast learner with a “take notes, ask questions, figure it out” mentality

    Analytical thinker who enjoys working with numbers, reports, and operational data

    Advanced organizational and problem-solving skills

    Strong Excel and tracking/reporting experience

    Leadership experience managing teams in fast-paced environments

    Professional communication skills and executive presence

    Detail-oriented with strong follow-through and accountability

    Positive attitude with strong interpersonal energy and professionalism

    Someone who brings enthusiasm, accountability, and solutions to the workplace

    Ability to motivate teams, maintain composure under pressure, and contribute to a strong, team-oriented culture

    Someone who is adaptable, resourceful, and eager to grow

    Preferred Experience

    Operations, sales, intake, client services, call center, or legal office experience is a plus

    Experience managing performance-driven teams preferred

    Experience implementing systems, SOPs, or workflow improvements strongly preferred

    Compensation

    Salary $60,000-$70,000 based on experience

    Additional bonus program $800-$1200 monthly.

    Why Join Us?

    We are building a modern, technology-driven operation focused on innovation, accountability, and continuous improvement. We value people who think critically, move quickly, embrace technology, and want to grow into larger leadership opportunities over time.

    This is a high-impact role with significant growth potential for the right person.

    If you are analytical, driven, adaptable, positive, and excited about the future of AI-driven operations and leadership, we encourage you to apply.