Note** This is a hunting position focused on recruiting partners, VARs, System Integrators, and Agents you know to build your book of business. This position includes travel for tradeshows, customer visits, and partner meetings. The territory is central US from Chicago to Dallas. YOU MUST LIVE IN THE UPPER EAST COAST US REGION TO BE CONSIDERED. (Preferably in the DC, NJ, to Boston Corridor)
UCaaS Channel Account Manager
Company Overview
Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 300 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.
Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.
Job Description
The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud-based communication solutions, including voice, video, messaging, and collaboration platforms. The job is a hunting position, focused on recruiting new partners, with a focus on new logo generation.
In this role you will be expected to learn current and developing products, become a trusted advisor for partners you recruit, blending sales, consulting, and customer success, working with businesses to modernize their communications infrastructure.
Key Responsibilities
Partner Recruitment & Relationship Management
Recruit and maintain relationships with assigned channel partners
Serve as the primary point of contact for partner inquiries and support
Sales Enablement
Train partners on UCaaS & AI enabled products, pricing, and competitive positioning
Assist partners with sales strategies, demos, and proposals
Pipeline Development
Work with partners to identify, qualify, and progress sales opportunities
Help drive partner-generated pipeline and revenue growth
Deal Support
Collaborate with internal teams (sales engineers, marketing, operations)
Support quoting, pricing, and contract processes
Performance Tracking
Monitor partner performance and pipeline activity
Maintain accurate records in Hubspot
Market Awareness
Stay informed on UCaaS trends, competitors, and industry developments
Required Qualifications
Bachelor’s degree (Business, Marketing, Communications, or related field preferred)
2-5 years of experience in sales, account management, or customer-facing roles
Strong existing relationships with VARs/MSPs/MSSPs/System Integrators
Strong communication and interpersonal skills
Basic understanding of UCaaS/CCaaS/ or cloud technology
Ability to manage multiple priorities and work in a fast-paced environment
Preferred Qualifications
Experience with Hubspot
Exposure to telecom, VoIP, AI, or UCaaS products
Previous role in sales, partnerships, or customer success
Key Skills
Relationship building
Sales and negotiation fundamentals
Presentation and training skills
Problem-solving/Solution Selling
Time management
Benefits
Medical, Dental, Vision, LTD, STD, Life
Opportunity for Advancement
PTO
This is a remote position.