Job Description

The Resident Relations Specialist is responsible for $8.5 million dollars of lease renewals per year and will focus on and manage the entire resident renewal process. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

You will work at our Vaughan Place Apartments, our Washington DC Apartments in the historic neighborhood of McLean Gardens. Check it out here: www.vaughanplace.com

As an AIR Resident Relations Specialist, you will…

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

#PIQ

Additional Information

• Expected base pay rate of $17.00 to $23.00 an hour + Renewal commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus Lease Renewal Bonuses.
• Opportunity for extended time-off with benefits during slower parts of the year.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.