Job Description
You will work at The Beach Club Residences , luxurious lakeside apartments located near Uptown Minneapolis. Check it out here: https://www.thebeachclubresidences.com/
The Customer Service Associate provides customer service through interaction with residents while ensuring the pool and fitness facility remains clean and organized.
Essential Duties:
- Perform opening/closing procedures of the fitness facility and the pool.
- Ensure pool areas and locker rooms are tidy and organized.
- Maintain the cleanliness of the pool including adjusting the chemicals.
- Track the number of residents and guests entering the pool area to comply with safety regulations.
- Ensure the fitness facility remains clean and organized; organize dumbbells, weight plates, and bars.
- Disinfect and clean equipment routinely throughout the shift.
- Inspect facility for required maintenance and create service requests as needed.
- Enforce rules and regulations of facility while being customer service driven.
- Knowledge of exercise equipment allowing for answering questions related to how to use equipment.
- Greet residents at the front desk one day per week and assist with concierge services including directing residents to the appropriate team member.
- Willing to assist with additional customer service situations such as packages, deliveries, resident move-ins, move outs, etc.
- Assist with coordination of resident events, if any.
- Perform follow up with residents as necessary.
Anticipated schedule will be as follows:
- Friday: 8:00am-4:30pm (Pool and Fitness Facilities)
- Saturday: 7:00am-3:30pm (Pool and Fitness Facilities)
- Sunday: 8:00am-4:30pm (Front Desk)