Job Description
Wake up each day to be part of a MOVEMENT. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
OUR PEOPLE DELIVER.®
Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
POSITION OVERVIEW:
AIT Worldwide Logistics is looking for an INTERNATIONAL OPERATIONS AGENT who will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.
WHAT YOU WILL BE DOING DAY-TO-DAY:
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
- Coordinate the day to day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Other duties and responsibilities will be assigned as business demands deem necessary.
WHAT WE LOOK FOR IN TEAMMATES:
- A team player who works well with others – being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
OTHER SKILLS WE HOPE TO SEE:
- High School Diploma or equivalent preferred
- Pharmaceutical/cold chain a plus but not required
- CargoWise software experience a plus, ITAR, DG or TSA work experience/regulations
- Minimum 1-3 years’ experience in freight forwarding
- Able to communicate effectively
- Attention to detail
- Having the ability to identify problems and issues of varying complexities and find effective solutions
- Able to work in a fast paced and team-oriented environment
- Knowledge of airport codes destinations and basic geography knowledge
WHAT AIT CAN OFFER YOU:
- Growing company with a record year in performance that continues to scale!
- Opportunity to drive significant changes and make an impact across the organization
- Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
- Laid-back and open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunity for advancement
- Competitive compensation package
- Full line-up of benefits
- Tuition assistance
- Volunteer program – it’s also a Core Value – we actively engage in our communities!
ABOUT AIT WORLDWIDE LOGISTICS:
Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to careers@aitworldwide.com.
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