Job Description

Overview

AKKO is looking for a customer experience lead who will work closely with current and prospective customers to provide them an unforgettably amazing experience with our brand. AKKO differentiates itself by being a protection provider that is truly customer-obsessed and we need team members who can share in our vision and obsession with creating an amazing customer experience. This person will oversee customer inquiries, use data and tools to enhance automation, and optimize the customer experience.

What we are looking for

• We are building an INDUSTRY DEFINING INSURTECH BUSINESS and need driven team members helping us build our vision
• You will be a CRITICAL HIRE at AKKO, driving OPTIMIZATION around our key differentiator; the customer experience
• Provide product/service information and answer pre-registration questions
• Assist AKKO’s current and new members with account activation, answer questions regarding any issues, and help members navigate AKKO’s platform
• Leverage customer interactions to provide actionable customer insights to influence & improve our platform and services
• Document customer inquiries and concerns and use applicable customer satisfaction tools to resolve customer issues
• Spot emerging trends as they arise by being familiar with all customer feedback

Qualifications

• You are kind and empathetic, we truly value our customers!
• Cross-functional team experience with the ability to work independently
• Excited about being part of a hyper-growth startup with a fun, scrappy mentality
• High intellectual curiosity
• Can implement efficient process and drive fast execution
• Bonus: experience in customer service or service and/or hospitality industries interacting with customers/guests

Company Description

Hey there! We're AKKO - a funded & fast-growing insurtech company with a bunch of smart, dedicated people focused on disrupting the device protection space. Tired of expensive individual protection plans for all of your stuff? Frustrated by 1-800 numbers and shipping devices back and forth when something breaks? So are we..... AKKO is simplifying the way we protect our stuff. Our flagship product is a $15 / month plan ($12/mo for students!) that covers your phone + 25 items, including electronics, music gear, photography equipment, sporting goods, and more. Want in? Email us at jobs@getakko.com