Inside Sales Reps will be responsible for daily operations and sales support while coordinating with customers to meet their equipment needs. They will provide sales support to the Outside Sales Representatives. The sales function focuses on retention of existing customer base while targeting new clients in order to implement a continuous growth plan.

ESSENTIAL FUNCTIONS

• Dedicated support to answer or coordinate responses for all requests from customers.
• Communicates product specifications, customer requirements and brand restrictions.
• Helps customers determine the best solution for their needs.
• Responds to requests from customers for information.
• Engages in online inventory management and email communication most of the day.
• Provides information on product availability and pricing
• Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Remains knowledgeable and up-to-date on changes and developments in the industry.
• Keeps management informed of all activity, including timely preparation of reports.
• Works closely with Support, Account Management and Business Development.
• Commits to assist team members in achieving team goals.
• Respond in a timely manner to customer inquiries and prepare sales quotes.
• Develop a strong relationship with the customer base.
• Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
• Plan and implement telemarketing and prospecting objectives
• Quickly and smoothly resolve customer complaints and problems
• Engage in specialty purchasing (when applicable)
• Coordinate delivery and/or pick up of customer orders with operations teams
• Provide support to Outside Sales force (also serve as a backup)
• Generate price quotations in a timely manner
• Responsible for adhering to policies of the customer financial services
• Maintain accurate and up to date "open order" files in computer system
• Maintain adequate supply of product samples and literature
• Adhere to established Company pricing guidelines
• Review all orders to forecast additional customer needs
• Interact with peer locations when necessary, on inventory issues and deliveries
• Work with Replenishers to achieve the best product line
• Sustain a working technical knowledge of all available products
• Review job bidding documents for quotes
• Perform other duties as assigned

Qualifications and Education Requirements

• Highly accurate with good attention to detail.
• The ability to adapt to a high changing environment.
• Be willing to adapt to new ideas.
• Highly motivated self-starter who can work well in a team setting or independently handling multiple tasks simultaneously.
• Strong computer skills and comfortable using Microsoft Office product suite
• Must be able to communicate and follow-up with co-workers, customers and vendors
• Must be able to learn and retain vast amounts of product information
• Exceptional relationship-building and communication skills
• Strong organizational skills
• High sense of urgency
• Strong planning, problem-solving abilities
• Knowledge of construction or related equipment preferred but not required
• Always represent ATSCO in a positive and professional manner
• Adhere to all safety rules and complete safety training as required

Preferred

Minimum 1 year experience in Inside Sales in the electrical industry