Job Description

Realty Masters of FL is seeking a full time, friendly, hardworking CLIENT CARE COORDINATOR for a receptionist position at a fast-paced real estate property management company in Pensacola, Florida.

QUALITIES AND SKILLS REQUIRED

• Excellent customer service skills and a professional demeanor is required as the employee will be interacting with clients and fellow team members all day
• Must be able to multi-task and maintain a great attitude and quality of customer service in a high paced, hectic environment with high call volume
• Treat a diverse variety of customers with kindness and respect at all times
• The ability to use technology and basic computer skills are required

IDEAL CANDIDATES POSSESSES THE FOLLOWING QUALITIES:

• A sunny disposition and is cheerful, bright, smiles, and enjoys connecting with others
• Honest team player who thrives when collaborating and working with others
• A self-starter who is good with time management, possesses organization skills, and is detail oriented
• Naturally good communicator who is able to facilitate the flow of communication throughout the office
• An understanding and kind person who can be empathetic to client’s stories and situations while remaining firm on adhering to policies and procedures

DESCRIPTION OF CLIENT CARE COORDINATOR

The primary focus for this position is communication and the priority is always on providing excellent customer service. The client care coordinator is the first point of contact, and is responsible for establishing a good rapport with Realty Masters clients and vendors; therefore, must excel in customer service skills and like to communicate and connect with others. The client care coordinator is responsible for making the customer feel welcome and understood at all times. Additionally, the client care coordinator is largely responsible for facilitating the flow of information throughout the office and must thrive in a team atmosphere.

PRIMARY DUTIES INCLUDE: Providing overall excellent customer service to clients, prospective clients, and team members. The job consists of assisting clients with their rental and HOA properties as well as helping prospective tenants to find a rental property. This includes a lot of in person customer service as well as communicating over the phone and via email with house hunting, maintenance requests, payments, and the leasing and application process. This position requires patience when dealing with stressed customers and answering a lot of questions!

SECONDARY DUTIES INCLUDE: __ Assisting other team members with overflow work as needed.

This is a full time position with 40 hours weekly. Monday- Friday 8:30 to 5 pm with some Saturdays required. Employer offers insurance assistance and four paid holidays a year. Hiring range is $10-$13 per hour depending on qualifications and experience. Our team is comprised of approximately 20 employees and several independent contractors. Should you feel you meet the qualifications and possess the qualities and skills required for this position, we encourage you to apply.

Realty Masters of FL is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Realty Masters of FL complies with applicable state and local laws governing non‐discrimination in employment in every jurisdiction in which it maintains facilities. Realty Masters of FL also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

DETAILED JOB DUTIES OF CLIENT CARE COORDINATOR

PRIMARY DUTIES INCLUDE:

1. Facilitates the flow of information and promotes collaboration throughout the office

a. Provides overall excellent customer service by answering all phones calls when available on the first or second ring and forwarding calls to the appropriate party only when unable to assist the client

b. Checks all voicemails and assimilates information quickly to the appropriate parties. Additionally, checks and responds to all faxes and emails within 4 business hours

c. Ensures detailed messages are taken and accurate information is given to clients and team members and understands the importance of passing on customer feedback to the appropriate party

d. Caters to customer complaints in a timely and efficient manner

e. Manages correspondence and develops a professional relationship and rapport with service vendors

2. Assisting property managers with leasing and management of rental properties

a. Believes in and adheres to the principles of Fair Housing

b. Answers questions via email, on the phone and in person about rental properties to help customers locate a suitable rental property

c. Assists customers with getting registered, viewing properties, and applying for a property according to the policies and procedures

d. Shows they are interested and have a desire to help customers find a property to rent

3. Clerical and assistant duties

a. Communicates with team members to ensure office supplies and equipment are attended to

b. Filing, scanning, and uploading documents on a routine basis

c. Assists with maintaining vendor records and paying bills as necessary

d. Follows proper key check out procedures to ensure safety

e. Maintains proper records and protects clients’ information by adhering to the Privacy Act

f. Keeps office clean and organized to promote an efficient working environment

SECONDARY DUTIES INCLUDE: Assisting the property managers and supervisors with other duties as assigned and overflow work as necessary.

Company Description

Realty Masters is a fast paced real estate property management company in Pensacola, Florida. Realty Masters manages nearly 1,000 rental properties for absentee landlords. In addition to property management, our team manages homeowner's associations and helps buyers, sellers, and investors accomplish their real estate goals.