Attention: Experienced Mature Medical Receptionists Who Know How To Sell and Love To Use Their Gift Of Gab!
We Are Seeking Excellent Customer Service Coordinators In Brooklyn Who Love To Chat On The Phone, Text, Explain Things, LISTEN , Connect And Build Real Relationships With People Who Have Questions About Our Non Surgical Solutions To Pain!
You See, We Are A STRONG CULTURE CONVICTED TO a Mission To Help People Avoid The Knife for Back Pain, Neck Pains Or Extremity Surgeries
Do You Believe That Surgery is the LAST RESORT and IS Invasive, Dangerous and Costly? IF YES PLEASE CONTINUE TO READ...
Working side by side with us you will be EXPRESSING THIS MISSION DAILY, Passionately Selling Our Proven Solutions To People Who Need Help And Just Don't Know That We Actually Can Help!
It Feels Amazing When We As A Team Help Others Who Thought No One Could Help and Were Told Surgery Was The Only Option To Heal Pain And We Can Solve That Huge Problem For People...
Isn't that Selling.... Selling Hope?
Can You See Yourself Explaining Those Benefits To People Who Sometimes Are Afraid?
People Have FEAR that if they pay copays and deductibles when their insurance sometimes can't cover the cost that maybe this treatment wont work... and its your job with the help of our TEAM to convince them and motivate them to believe in our proven results...
F YOU ARE NODDING YOUR HEAD YES I CAN DO THIS AND YOU BELIEVE COMMUNICATION IS YOUR GIFT, AND YOU READ OUR 5 STAR GOOGLE REVIEWS IMPRESSED BY THE LOVE STORIES PEOPLE WRITE US THEN KEEP READING EVERY SINGLE WORD ON THIS JOB OPPORTUNITY
Our Busy Unique Physio Therapy Clinic Needs Your Gifts, Your Talent Your Unique Ability To Sell An Idea called PHYSIOTHERAPY with passion!
No we are NOT JUST ORDINARY PHYSICAL THERAPY we are special and offer much more in our office....
This position is perfect for you because you are a positive, dynamic, self-motivated, well-organized, task oriented, loyal, solution-oriented individual who loves the idea of following proven systems for office streamlined processes that create an outstanding patient experience.
There is a good reason WHY… we are ranked highest and best class with 112 Five Star google reviews, have a BIG BRAND NAME in the world of chronic pain and injury recovery and have helped so many people enjoy life without medications, injections or surgeries for 18 years straight. We are thought leaders in our domain and we want someone who really believes in our purpose and vision.
Point blank we are passionate about helping people live a pain-free life, so they can live a more positive enjoyable life! This is our unique culture. If you don't have these same beliefs and attitudes, then why apply. Please don't because a job with people requires passion for expressing the product
YOUR ATTITUDES MUST BE:
ACCOUNTABLE
COACHABLE
ENJOY "SELLING" - THIS IS A TECHNICAL SALES JOB WHERE YOU EDUCATE CUSTOMERS ON WHY COMING TO THERAPY AND KEEPING MOBILITY ARE MOST KEY TO GETTING RESULTS
EMPATHY
PASSION
CONFRONT OBJECTIONS IN PEOPLE WHO MAKE EXCUSES FOR NOT WANTING TO COME TO THERAPY ..via phone text and live one one one interactions
PERSUASIVE
This position is NOT for you if you require micro-management, spend more time focusing on problems rather than solutions, engage in office drama and gossip, have no interest in helping patients have a great experience, don’t like or care about the the field of physical therapy, or are unable to take charge of your environment and role.
STOP READING IF This is really NOT FOR YOU... if you hate persuading, engaging in conversation that uses soft skills of convincing, and influencing the outcomes you desire by using your high emotional intelligence to get customers to agree with our systems and processes.
It takes patience, active listening skills, empathy, your caring your tough love. You are the kind of person to get others to believe that they should do something because its good for their health and wellness...despite trips to our office and parking and copays etc.
If you are still reading this and want to know more then read on…
This is more than a job, it’s a leadership role. You lead others to better health…
80% of your day will be in greeting/escorting/scheduling patients for their future appointments ahead of time to fill our schedule,
Weekday opening through closing tasks of phone management, and handling a customer relationship management system to engage in communication with prospective patients who maybe "WARM PROSPECTS OR COLD PROSPECTS" who inquire about our services...
completing intake/registration/processing of new patients,
calling, texting patients who missed appointments using our relationship management software in realtime
20% of your day is about admin work and front desk reception duties assisting with insurance coordination/verification as needed
collecting patient financial contributions “over the counter payments”.
In addition to: working with managers and owners to enhance internal marketing processes ( we are in the business of marketing physical therapy).
Our clients are extremely motivated and to get better and your caring patient service specialist role greeting them each visit can brighten their day and aid in their recovery process.
This is a new, PART TIME 20 hour week position in an established clinic in Brooklyn NY. You must be able to start at 10AM and end at 7:30PM Tues Thurs. On Mondays and Wednesday 10 am to 3:00 PM. Your schedule will be weekdays.
NOTE: IF YOU WANT FULL TIME, 40 hour a week you MUST cover us Sundays 8:00AM - 2:00 PM ( if you cover weekends there will be additional pay for that covering day only boosting your average hourly pay )
Note: we will be able to fine-tune your schedule between desires/needs of your co-workers. The salary and benefit package is competitive, with incentives for exceptional performance.
Base Pay is $15 plus incentives help you reach average $17-18/ hr ( 1099 comission for selling packages of cash pay service not covered by insurance, and Bonus for Hitting Company Goals of PREBOOKING APPOINTMENTS AND KEEPING THE SCHEDULE FULL AT ALL TIMES).
Incentives Include 1 Week Paid Vacation (5 DAYS) for Year 1 and several PAID NATIONAL HOLIDAYS
We DO NOT offer PAID Medical Benefits So If that is a DEAL BREAKER DON'T APPLY PLEASE
If YOU feel you are our Rock Star candidate and live in Brooklyn, email me your resume and put why you think you are the right person in your letter of interest, and put Rock Star in the subject line.