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Medical Call Center Lead Nurture Specialist

ALLCARE PT

Medical Call Center Lead Nurture Specialist

High Point, NC
Full Time
Paid
  • Responsibilities

    We Are Hiring and Training Front Desk In House Sales Reps To Manage Our Regenerative Medical Institute and Wellness Center of Greensboro North Carolina Office 1305 West Wendover Avenue, Suite A, Greensboro, NC 27408. Check us out at www.regenerativemedicalinstitute.com and learn more about our amazing innovation in regenerative medicine. This is an in Bound Call Center for the right person who loves to help people heal and transform into the best version of themselves Here's what we are looking for see if it fits you....

    We Are A Unique Wellness and Innovative Regenerative Medical Spin Off from a Prominent Pain Management Company With several Offices In North Carolina, And Our Brand Has Established Itself As The Only Non Surgical Pain Elimination Wellness and Joint Regenerative Specialists of its kind in the area.

    This is a perfect opportunity for you, only if you have prior experience and skill in working specifically with phone telesales, phone lead nurturing or a call center using a crm system and or lead qualification process. Preferably in the health, fitness or wellness sectors... ( we will accept people who are value driven and understand human psychology and the desire for healing from disease and dysfunction)

    Please stop reading here, if you lack the skills working in an an inbound/outbound call center. You must have minimum 2 years experience in a call center to apply. Though we can train you in the tasks and process of our office you must bring those hard skills ok?

    By the way this is not a receptionist job. You will be required to respond to and convince skeptical leads who come from all sorts of advertisements and marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you are skilled in telesales or call center work.

    here's how we choose the best candidate....You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes fears and dreams. Its a mix between psychoanalysis, and persuasion, and being a master communicator who loves to listen intently and slowly help people see a new point of view and frame of mindset can transform their life to one of happiness and wellness without pills and medications or sickness.

    This job requires you to have some difficult conversations with prospective patients who are clueless about what we do and your success in this role will lie in your ability to use your technical knowledge ( you will be expected to be trained in our specific scripts and role play these scripts until they become second nature). As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person.

    Can you imagine yourself dealing with people in pain, chronic illness who have been overmedicated by their Doctors and looking for a way out? Many times its a mental injury where they are mentally stuck and don't believe that anyone can help them, and need hope. These leads will be unaware and problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on it conversations.

    Can you handle that? Actually can you see yourself loving that every day reaching out to a minimum 30 people and getting calls in between while grabbing a credit card with a straight face and making an appointment for a customer? It requires tenacity and perseverance and follow through, because people were trained by the medical community that health insurance will pay for health and thats a big lie.. they pay for cover ups with Pharmaceuticals!

    Can you handle reporting to a manager of your quota of outbound calls and lead conversions made? No... stop reading please this will require those skills

    If yes keep reading if no stop here this is not the job for you and you will burn out quickly. It takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health without medicine.

    You will be expected to deal with insurance questions people who have a mindset that this should be FREE and why isn't insurance going to save them! They will be angry at the system and claim that they can't afford to take care of their health, though that was a false reality they had before entering your world. You must be able to easily handle a high volume of outbound and inbound telephone calls, work under a front desk manager to keep an organized front desk reception area flowing, (without long breaks), using technology text messaging, call tracking systems, email , and billing software for collection of cash and credit card systems...You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (love to learn and love to explain things) .You must have a deep appreciation for someones personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective . A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite barriers they will put up.

    Ok Now that you know the skills and the attitudes that make this job up lets review what time commitment this will entail

    We want YOU to be able to be here at the times we need you so...you MUST be able to be flexible with your work schedule, this is full time position and will require your presence in the officeAnd it’s really a MUST to live nearby (so living near West Wendover Avenue, in NC is crucial) because we want you to be present to serve our customers. Again check us out here if this resonates with your values and mission to heal others naturally www.regenerativemedicalinstitute.com.You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture.You must be able to work 8:00 am-5pm Mon through Friday. Heres the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ......YES. and A "Can Do Attitude" Is Necessary to apply SO...Here's how you apply...because we only have 1 spot for this highly sought after job opening and we are interviewing only the right candidates now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you.Thanks!