IT Network & Support Specialist - Allergy & ENT Associates
JOB DESCRIPTION
JOB TITLE:
IT Network and Support Specialist
DEPARTMENT:
Admin
450 Gears Rd., Ste. 420
Houston, TX 77067
REPORTS TO:
Lindsey Clement
FLSA STATUS:
Exempt
+--------------------------------------------------------------------------+ | POSITION SUMMARY | +--------------------------------------------------------------------------+
This position will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. This individual will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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+--------------------------------------------------------------------------+ | QUALIFICATIONS | +--------------------------------------------------------------------------+
EDUCATION AND EXPERIENCE
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CUSTOMER SERVICE — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
ORGANIZATION — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
PROFESSIONAL MATURITY — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
TIME MANAGEMENT — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
ACTIVE LISTENING — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
INTERPERSONAL COMMUNICATION — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
COMMUNICATION — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
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PHYSICAL ACTIVITY LEVEL: Sedentary physical activity performing non-strenuous daily activities of an administrative nature
PHYSICAL DEMANDS: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
WORK ENVIRONMENT: WELL-LIGHTED, HEATED AND/OR AIR-CONDITIONED INDOOR OFFICE SETTING WITH ADEQUATE VENTILATION; MODERATE NOISE (EXAMPLES: BUSINESS OFFICE WITH COMPUTERS AND PRINTERS, LIGHT TRAFFIC), DAILY STAIR CLIMBING; TYPICAL SCHEDULE IS MONDAY THROUGH FRIDAY WITH REGULAR WORKING HOURS; OCCASIONAL OVERTIME MAY BE REQUIRED. TRAVEL TO VARIOUS LOCATIONS OF CLINICS WILL BE REQUIRED.