Call Center Agent Job Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information.

Informs clients by explaining procedures; answering questions; providing information.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent Skills / Qualifications:

Verbal communication

Phone skills

Listening

Data entry skills

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Education, Experience, and Licensing Requirements:

Previous customer service experience, especially in insurance industry, preferred.

Contact Tyrone Murray at Allstate Insurance Agency at 215-424-2192 to apply.