Job Description
CUSTOMER SERVICE SEASONAL CLERKS
3 OPENINGS!!
SEASONAL CLERKS FOR THE TAX COLLECTIONS DEPARTMENT. MUST HAVE CUSTOMER SERVICE OR PHONE BANK EXPERIENCE.
LOCATION: DOWNTOWN - KANSAS CITY, MO 64106
HOURS ARE: 8AM -5PM M-F WITH 1 HOUR LUNCH & 2 BREAKS
PAY IS $13 PER HOUR……. PLUS A $400-$600 PROJECT COMPLETION BONUS THAT WILL BE PAID OUT IN JANUARY!!!
PROJECT IS SCHEDULED TO LAST FROM OCTOBER 5TH UNTIL JANUARY 31ST.
MINIMUM QUALIFICATIONS:
Background check and drug test are required. Must have a high school diploma or GED. Two weeks of training (attendance is mandatory every day for training). It is important that applicant commits to work every day.
Must agree to work Christmas Eve and New Year’s Eve.
We are closed on November 26 & 27, Dec 25, and Jan 1.
We provide parking or monthly bus passes.
PERCENTAGE OF TIME JOB FUNCTIONS:
90% 1. Customers assisted.
10% 2. Tax records maintained.
SCOPE:
The employee in this class is responsible for assisting taxpayers in person, by phone or written correspondence with all matters involving property tax. Enough typing is needed to be able to navigate through our tax system: typing names, addresses and accounts numbers in the tax software and retrieving the account information. Work is done on telephones and computers. This employee reports to his/her immediate supervisor.
KNOWLEDGE AND SKILLS: (*Required prior to employment).
*1. Skill in oral and written communications.
*2. Skill in communicating with the public both in person or by telephone.
*3. Knowledge of business telephone etiquette.
*4. Skill in using the computer for retrieving customer accounts, 10-key calculator, copier, and letter opening machine.
*5. Knowledge of filing systems and file development techniques.
*6. Knowledge of mathematical operations needed for computing tax bills.
*7. Knowledge of basic algebra.
*8. Knowledge of modern accounting theory, principles and methodology.
HUMAN RELATIONS:
Answers questions from taxpayers, in person, over the phone, and through the mail concerning taxes due, state laws and county policies regarding interest and other fees on delinquent taxes as well as deadlines for payments. Maintains composure and pleasant disposition. If unable to help, refers to supervisor.
ENVIRONMENTAL DEMANDS: Work is performed in modern office setting. Because employees in the Department of Collections work in the public view, professional work attire is required. (no jeans, no tennis shoes, no front or back cleavage)
PHYSICAL DEMANDS - Check demands that apply and describe what is required to perform the essential job functions. (This is not an inclusive list; other tasks/duties may be assigned)
X VISION - Must be adequate for data entry on computer, checking documents, preparing and calculating bills
X HEARING - Must be adequate for normal conversation and telephone communication. Extensive public contact.
X SPEECH - Must be able to speak English clearly and clarify or give detailed facts and information..
X STANDING - 5 % of the time – Standing when filing or waiting on customer
X WALKING - 5 % of the time – Required when waiting on customers. Checking on files, contacts various department
X SITTING - 90 % of the time – While receiving inbound customer service calls, data entry, proofreading, and completing reports.
X LIFTING/CARRYING - 20 lbs. - Some lifting. 20 pounds of supplies maximum.
X PUSHING/PULLING - 20 lbs. – Moves boxes of records.
X CLIMBING/BALANCING – Must climb on ladder to reach supplies.
X STOOPING/KNEELING/CROUCHING/CRAWLING – Some stooping and kneeling required when doing filing tasks or researching information.
X REACHING/HANDLING - Minor reaching and handling required on most tasks.
Company Description
AList, LLC is a professional staffing and solutions firm specializing in the areas of Finance and Accounting, Health Information Management Technology, Engineering, and Government Solutions. Headquartered in Olathe, KS, AList, LLC has been matching job seekers and employers since 2016. AList, LLC continues to provide thought leadership by employing a disciplined process to deliver quality results for our clients.